AI Underwriting Specialist, Middle & Large Commercial

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

Artificial Intelligence (AI) and Generative AI (Gen AI) are game-changing technologies that stands to reshape the insurance industry, with the power to fundamentally transform underwriting, risk assessment and transactional processes. Staying ahead of the curve to meet this opportunity and navigate emerging challenges, we must establish a clear vision that advances operational efficiency while maintaining our underwriting integrity.

Reporting to the Head of AI Underwriting for Middle & Large Commercial, this individual contributor role will execute on a multi-year underwriting roadmap that aligns our technology solutions with our insurance risk appetite, developing requirements for underwriting use cases that will position our businesses for long-term sustainable, profitable growth amid an ever-changing world.

This role will have a Hybrid work arrangement, with the expectation of working in an office (Hartford, CT; Chicago, IL; Charlotte, NC) 3 days a week (Tuesday through Thursday).

Core Responsibilities

• AI/Gen AI Knowledge: Stay updated on AI/Gen AI advancements and their applications in insurance.
• Underwriting Support: Assist in developing AI-guided underwriting processes and frameworks. This includes:
  • Collaborating with Agile Project Management teams to enable first-to-market underwriting technology solutions.
  • Creating detailed business requirements and user stories to guide the development and implementation of AI-driven underwriting tools.
  • Conducting thorough analysis and documentation of current underwriting processes to identify areas for AI integration and improvement.
  • Providing technical support and expertise to ensure the successful deployment and adoption of AI underwriting solutions.
  • Assisting our technology partners and vendors to write prompts (underwriting questions) to achieve desirable outcomes.  This is a highly detailed process that requires methodical step by step instructions and knowledge mapping to our underwriting guidelines.  There is a focus on asking ‘why is this needed / not needed’ at every step. 
  • AI output reviews, proving detailed feedback.
  • The ability to work closely with subject matter experts to understand, in detail, their underwriting process. 
  • Ability to prepare account files for AI systems to review.  This includes creating highly detailed “perfect” risk evaluation documents.   
  • Writing / rewriting underwriting guidelines with support from the subject matter experts to improve the grounded truth given to the AI models. 
  • A willingness to stay close to the line of business and business units that we are studying to gain personal expertise. 
• Data Strategy: Contribute to data strategy initiatives to unlock efficiency in underwriting.
• Product Development: Support product development efforts by understanding coverage implications of emerging technologies.
• Customer Insights: Gather and analyze customer and distribution insights to inform underwriting solutions.
• Compliance: Ensure compliance and regulatory risks are considered in all AI initiatives.
• Collaboration: Work closely with IT, data science, and other departments to implement AI solutions.

Expected Outcomes and Success Metrics:

• Enhanced Underwriting Efficiency: Demonstrate measurable improvements in underwriting efficiency through the successful implementation of AI-driven processes and tools.
• Innovation and Market Leadership: Achieve first-to-market status for new underwriting technologies and solutions, positioning the company as a leader in AI underwriting.
• Data-Driven Decision Making: Enable data-driven decision-making by developing and implementing robust data strategies that enhance underwriting accuracy and risk assessment.
• Customer Satisfaction: Improve customer satisfaction by delivering innovative underwriting solutions that meet evolving customer needs and expectations.
• Regulatory Compliance: Ensure all AI underwriting initiatives comply with regulatory requirements, minimizing compliance risks.
• Collaboration and Teamwork: Foster strong collaboration with Agile PM teams, IT, data science, and other departments to achieve shared goals and objectives.
• Continuous Improvement: Continuously monitor and evaluate the performance of AI underwriting solutions, making necessary adjustments to optimize outcomes.

Qualifications:

• Creative and “out of the box” thinking is a must.
• Passion for AI and technology, generative AI capabilities with a willingness to stay current on external dynamics.
• Underwriting acumen and discipline, technical knowledge, and a firm understanding of our E2E underwriting process is essential.
• Understanding of and ability to work in an Agile environment
• 5+ years Commercial P&C insurance industry underwriting or related experience
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Willingness to give and receive feedback to all levels within the organization
• Ability to work quickly within a startup like environment
• Ability to work collaboratively in a team environment.
• Bachelor’s degree required.

Leadership Behaviors:

• Better the Experience: Demonstrate our true character to our customers, co-workers, and communities. Live it.
• Be Courageous: Take action big or small. Own it.
• Break Through: Be curious, transparent and innovate together. Solve it.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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