AI Transformation Consultant

So, what’s the role all about?

The world of customer experience is being fundamentally reshaped by AI, and our customers need more than technology. They need a trusted partner who can connect the dots between what's technically possible and what's strategically meaningful.

As an AI Transformation Consultant, you sit at the intersection of innovation and business strategy. You deeply understand AI and CX technology, from large language models and agentic architectures to orchestration platforms and integration patterns, but your real superpower is translating that knowledge into boardroom-ready insights. You help our customers see not just what our technology does, but why it matters for their business, their customers, and their competitive position.

You work hand-in-hand with our Sales, Presales and Customer Success teams, acting as the strategic bridge to our Innovation and R&D teams. You bring our roadmap to life, not through slide decks alone, but through hands-on demonstrations, proof-of-concept builds, and thought-provoking conversations about the future of customer experience. You're equally comfortable whiteboarding an agentic AI architecture with engineers and discussing transformation strategy with a room full of VPs and C-suite executives.
How will you make an impact?  

• Presenting AI transformation strategy to VP+ and C-level audiences during customer QBRs, executive briefings, and strategic workshops, connecting our technology roadmap to their business priorities

• Delivering thought leadership on stage at industry events, customer summits, and partner conferences, positioning our company at the forefront of AI-driven customer experience

• Crafting compelling strategic narratives and executive-ready presentations that translate complex AI capabilities (LLMs, agentic AI, multi-agent orchestration, emerging protocols) into clear business impact stories

• Building hands-on demonstrations and proof-of-concepts that bring our vision to life during customer engagements, making the abstract tangible and the future feel achievable
• Bridging the gap between our Innovation and R&D teams and go-to-market teams, ensuring that what's on our roadmap gets communicated with clarity and strategic context

Have you got what it takes?

Education & Background

• BS or MS in Computer Science, Business Strategy, Information Systems, or a related field, or equivalent practical experience
• You don't need to be a professional developer, but you should be comfortable reading and writing code, building quick prototypes, and working with APIs

AI & Technology Expertise

• Strong understanding of the modern AI landscape: large language models, agentic AI, prompt engineering, RAG architectures, fine-tuning, and emerging standards such as MCP and A2A
• Familiarity with conversational AI platforms, virtual agents, and how they integrate into broader contact center and CX ecosystems
• Understanding of enterprise system landscapes including APIs, CCaaS, CRMs, middleware, knowledge management systems, and data platforms

CX & Industry Knowledge

• Solid grasp of the customer experience and contact center domain, including key players, market dynamics, and the shift from traditional CCaaS to AI-native approaches
• Awareness of how AI is disrupting adjacent domains such as workforce management, quality assurance, and customer analytics

Strategic & Communication Skills

• Proven ability to engage VP+ and C-level audiences with confidence, translating technical depth into strategic relevance
• Experience crafting and delivering executive-level presentations, workshops, and thought leadership content
• Strong storytelling skills: you can turn a complex technology narrative into a compelling business case

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10204
Reporting into: VP, Sales

Role Type: Individual Contributor