AI Technical Architect

About the team:  

At the Capco Technology Delivery Center, we are dedicated to the financial services industries. Our professionals combine innovative thinking with unrivalled industry and domain expertise to offer our clients consulting expertise, complex technology and package integration, transformation delivery, and managed services, to move their organizations forward. Through our collaborative and efficient approach, we help our clients successfully innovate, increase revenue, manage risk and regulatory change, reduce costs, and enhance controls. Our teams stay at the forefront of industry trends and technologies that are driving innovation. From strategy to launch, we are adept at delivering across the full product lifecycle.   

About the Job:  

As a member of the Capco Technology Delivery Team, you’ll bring practical knowledge of agile development methodologies and engineering best practices. As an AI Architect, you’ll play an integral role using your experience and skills to contribute to the quality and implementation of our projects.  

What You’ll Get to Do:  

• Develop new functionality of our GenAI chat platform and help support end-to-end use cases.  
• Develop chatbot solutions by utilizing solid understanding of the architectural principles in chatbots for knowledge management, and self-service functionality by invoking APIs for validation, request completion, etc.  
• Translate business needs into working solutions aligned with enterprise architecture.  
• Design and implement solutions using Large Language Models (LLMs) using direct APIs to LLMs, and also via solutions such as Retrieval Augmented-Generation (RAG).  
• Optimize performance for latency, costs, concurrency, while maintaining high accuracy and high security.  
• Use your understanding of the structure of various backend systems, such as authentication, authorization, enterprise databases, enterprise APIs, etc., in the context of an end-to-end solution.  
• Assess end-to-end bot design and performance.  
• Implement current trends and best practices in AI/ML. 
• Collaborate with cross-functional Agile teams to deliver new functionality and use cases within the chatbot platform.  
• Work closely with stakeholders, tech-leads, and product owners on prioritized features. Will work on designing solutions, developing code, and assist junior members on implementation details and code reviews. 

What You’ll Bring with You:  

• Demonstrated experience developing chatbot solutions.  
• Understanding of end-to-end solution patterns of chatbot solutions and related trade-offs.  
• Experience collaboratively working with stakeholders and technical team members in an agile environment.  
• Experience in chatbot interfaces and how they tie into backend systems.  
• Strong experience in cloud technologies such as AWS and Azure (AWS preferred).  
• Strong programming experience in languages such as Python, NodeJS, and Java.  
• Experience developing and consuming APIs that interact with LLMs.  
• Experience with prompt engineering with LLMs and an understanding of advantages/limitations of different LLMs.  
• Experience with cloud environments such as AWS or Azure (AWS preferred).  
• Fluency in core concepts of RAG, LLMs, and prompt engineering are required.  
• Experience with traditional conversational AI platforms is a plus.  
• Strong understanding of aspects such as concurrency, latency, and trade-offs between high accuracy, cost, and high security.  
• Experience with end-to-end solution design to deployment process is a strong plus. 
• Bachelor's degree in computer science, engineering, information technology, artificial intelligence, or a related field. (or equivalent professional experience) 
• Willingness to work in the Charlotte office 3 days/week.

Why Capco?  

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.   

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.   

Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business.   

We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.  

We offer highly competitive benefits, including medical, dental, and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees. 

Ready to Take the Next Step?  

If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.  

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