AI Product Manager

What you will be doing:

• Own the vision, roadmap, and delivery of Instructure’s Education Agent, ensuring it meets high standards of reliability, accuracy, and usefulness for educators
• Define success metrics and quality frameworks for AI agent performance
• Monitor and evaluate agent effectiveness at scale using lightweight dashboards and AI workflows that provide internal visibility into usage, outcomes, and areas for improvement
• Collaborate cross-functionally with AI engineers, QA, design, and other PMs to launch and continuously improve agent capabilities
• Support internal readiness and rollout efforts—including Early Access Programs (EAPs)—by tracking usage, synthesizing feedback, and identifying readiness signals
• Ensure ethical, auditable, and safe AI design by establishing monitoring practices that surface risks and biases as the agent scales
• Pilot internal workflows and feedback loops to accelerate experimentation and reduce the time to validate AI workflows in the agent

What you will need to know/have:

• 2+ years of product management experience with LLM-based chatbots or AI agents,preferably in domains with high user trust requirements (e.g., education, healthcare, hospitality)
• A track record of defining measurable success criteria for AI-powered features and applying evaluation methods to improve AI quality and user experience
• A growth mindset and systems-thinking approach to driving automation, experimentation, and process innovation to user workflows and internal product development processes
• Strong collaboration skills—capable of driving alignment with both internal and external stakeholders through scaling documentation across functions
• Ability to navigate ambiguity and bring structure to complex, fast-evolving product spaces. Enjoy turning vision into structure, metrics, and delivery milestones

What you will love about this role

• You’ll help shape how millions of educators and learners experience AI—by delivering an agent that feels contextual, trustworthy, and genuinely helpful
• You’ll work on one of Instructure’s most strategic AI initiatives—at the intersection of innovation, responsibility, and scale
• You’ll be part of a mission-driven company where your work directly supports better learning experiences and educational outcomes

Get in on all the awesome:

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
• Competitive compensation and participation in Instructure’s equity program
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work based on business needs
• Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• We provide the technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
• A culture rooted in inclusivity, support, and meaningful connection