AI Operations Technical Program Manager, Heroku

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 09/30/2026.

The Experience

Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.
As the AI Operations Technical Program Manager for Heroku, you will play a pivotal role in orchestrating and overseeing complex technical initiatives that contribute to our continued growth and success. You will collaborate with cross-functional teams — including engineering, product management, marketing, operations, and sales — to ensure alignment and timely delivery of projects. You will work under the leadership of the Cloud TPM Leader to support alignment with strategic goals. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery, and innovation.
What You'll Actually Be Doing

• Lead programs by aligning across program scope and release planning, aligning teams on vision and business goals, crafting program structure, and securing cross-functional alignment.
• Drive teams through the software development lifecycle using agile methodologies, analytical skills, and technical expertise.
• Build strong partnerships with key functional team members and serve as a trusted partner for executive leadership to ensure program success.
• Partner with cross-functional teammates — including Product Owners, Scrum Leads, UX (User Experience), and CX (Customer Experience) — to drive workgroup alignment meetings that address release issues, dependencies, team status, metrics reviews, and achievements.
• Anticipate and remove obstacles with a sense of urgency that could slow down or prevent project teams from delivering on goals.

You're Our Person If...

• You're comfortable moving fluidly between tactical execution and strategic thinking.
• You bring outstanding executive presence and communication skills to every room you're in.
• You build the relationships that make complex things happen across large organizations.
• You thrive in a transparent, fast-moving environment where ideas and information flow freely.
• You have 3+ years of enterprise software or technical program management experience at an enterprise technology company.
• You have 3+ years leading Platform as a Service (PaaS) development programs, with a solid understanding of the PaaS business model and product development lifecycle.
• You have deep experience with the software development lifecycle and can apply that knowledge in dynamic environments using agile methodologies.
• You have excellent analytical and problem-solving skills with a track record of hands-on, detail-oriented execution.

Even Better If...

• You have the ability to establish credibility and rapport quickly with senior executives and cross-functional team members.
• You have experience operating in a matrix management environment, driving consensus across organizational boundaries.
• You can master technical subjects and new technologies relevant to the programs you lead.
• You have experience providing formal program reviews, including risk tracking and escalation of critical issues.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.