AI/Chatbot Testing / QA Engineer - AI, API & Automation

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400+, and has 60 offices in 20 countries within key global markets.

Our challenge

We are seeking a highly experienced and results-oriented Business System Analyst with a deep understanding of the Commercial Lending domain and a proven track record of success within a Scaled Agile Framework (SAFe). In this pivotal role, candidate will be instrumental in driving the analysis and definition of our complex commercial lending solutions within our SAFe environment. Candidate will collaborate closely with Product Management, System Architects, Release Train Engineers (RTEs), and development teams to ensure alignment on business value and the successful delivery of high-quality system capabilities.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below).

The Role

Responsibilities:

• Creates and optimizes test processes including defect management and reporting
• Ensures alignment and sign off for test cases from business and other stakeholders
• Manages test execution and resolves, communicates, or escalates any issues that may result in test plan variance
• Designs test data and ensure data compliance requirements are met on all levels of test environments
• Develop and execute a comprehensive testing strategy for virtual assistant application, encompassing functional, performance, regression, and exploratory testing.
• Oversee the execution of test cases, ensuring proper test planning and adherence to testing timelines.
• Familiar with Behavior Driven Development (BDD) and Test Driven Development (TDD) methodologies
• Experience with testing frameworks and tools specific to testing APIs, NLP/NLU, GenAI, and chatbot applications.
• Experience with agile development methodologies, DevOps practices and tools such as ALM Octane.
• Strong experience in developing and executing testing strategies for complex applications.
• Knowledge of data versioning and data management practices.
• Proficiency in test case design, test execution, and test management tools including AI-assisted test creation with GitHub Copilot.
• Experience with automation testing tools such as Selenium, Playwright, or PyTest.
• Detail oriented highly organized
• Adaptable to shifting competing priorities
• Problem solving skills to diagnose resolve complex issues
• Committed and pro-active in ensuring high quality of

Requirements:

• Ability to validate virtual chatbot intents, entities, grammars, and end to end workflows with fallback behaviors.
• Automation
• Ability to communicate effectively to a wide range of audience (business stakeholders, developer support teams)
• Agile Practices
• Financial domain knowledge.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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