AI & Automation Technical Lead, AgentOps

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

We are seeking an expert and influential AgentOps AI Tech Lead to serve as the senior technical authority for our new AgentOps team. This position is pivotal in guiding the architectural design and hands-on implementation of all AI-driven automation solutions.

The successful candidate will be the team's lead engineer, responsible for mentoring other engineers, setting technical standards, and ensuring the delivery of robust, scalable, and secure AI agents and workflows. This role requires a blend of deep technical expertise, a passion for mentoring, and a commitment to driving technical excellence.

The listed salary for this position is $165,000 - $190,000 annually.

• Extensive experience in a senior engineering role such as Senior Software Developer, Senior Automation Engineer, or a similar capacity.
• Expert-level programming skills and a proven track record of designing and building complex, scalable software solutions.
• Demonstrates an in-depth knowledge of software architecture patterns, design principles, and data structures.
• Demonstrated experience mentoring engineers, conducting constructive code reviews, and leading technical discussions.
• Excellent ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Advanced analytical and critical-thinking skills, with a talent for diagnosing and resolving difficult technical challenges.

• Leading the technical design, architecture, and implementation of complex AI and automation solutions using internal and third party platforms.
• Acting as a mentor and technical guide for the AI Engineers, supporting their growth through code reviews, pair programming, and knowledge sharing.
• Serving as the most senior "builder" on the team, tackling the most complex development tasks and setting the standard for code quality and innovation.
• Establishing and enforcing best practices for solution architecture, development, testing, and deployment to ensure consistency and quality.
• Making key architectural decisions to ensure solutions are scalable, maintainable, and secure, aligning with both business and IT strategies.
• Acting as the primary escalation point for the most challenging technical issues, leading the debugging and resolution efforts.
• Partnering closely with the AgentOps Team Leader to translate strategic goals into actionable technical roadmaps and specifications.
• Researching, evaluating, and championing emerging technologies, tools, and methodologies to continuously enhance the team's capabilities in collaboration with the Innovation Team.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.