The AI Architect shapes the AI strategy, leads innovations, and partners with teams for responsible AI adoption, ensuring compliance and business impact.
AI Architect & Strategist
Reports To: VP of Platform Engineering Department: PlatformLocation: Remote Exemption Status: ExemptPURPOSE:
The AI Architect shapes Ascend’s enterprise AI strategy and roadmap through hands-on innovation and strategic design. This role partners with teams to identify and prioritize AI opportunities, turn grassroots experimentation into scalable solutions, and ensure outcomes are secure, compliant, and impactful. By leading through influence, the AI Architect accelerates responsible AI adoption across the company and drives measurable business transformation.
RESPONSIBILITIES:
- Shape and evolve the company’s AI strategy in alignment with business priorities.
- Define vision, principles, and success metrics for AI adoption.
- Act as an internal advocate and thought leader for responsible AI innovation.
- Partner with departmental AI Champions to identify and prioritize high-value use cases.
- Build and maintain a roadmap balancing quick wins with long-term transformation.
- Stay current on AI/automation trends and industry benchmarks.
- Prioritize initiatives based on business value, feasibility, and risk.
- Prototype, test, and scale AI solutions across departments.
- Ensure solutions are secure, compliant, and aligned with governance standards.
- Educate internal teams on AI capabilities, use cases, and best practices.
- Develop training, playbooks, and resources to build AI fluency across the company.
- Define and track KPIs to measure effectiveness and ROI.
- Use insights to refine strategy and accelerate adoption.
- Report progress and outcomes to leadership.
- Other responsibilities as assigned by management.
MINIMUM SKILLS, EDUCATION AND EXPERIENCE
- Experience with Generative AI tools (ChatGPT, Gemini, Claude, etc.).
- Familiarity with enterprise AI platforms (ServiceNow Now Assist, Salesforce Einstein, Microsoft Copilot, Azure AI Foundry).
- Skilled in prompt engineering, workflow design, and reusable playbooks.
- Ability to prototype solutions using APIs, no/low-code, and automation tools.
- Knowledge of RPA, workflow automation, and ITSM/CRM integrations.
- Awareness of deployment practices to scale AI solutions securely and compliantly.
PREFERRED SKILLS, EDUCATION OR EXPERIENCE
- Experience designing and governing enterprise-wide AI adoption programs.
- Familiarity with AI governance frameworks, security, and compliance standards.
- Experience in consulting, technology strategy, or enterprise architecture roles.
- Strong cross-functional communication and leadership skills.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.
PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).
Updated September 2025
Top Skills
APIs
Azure Ai Foundry
Chatgpt
Claude
Gemini
Generative Ai
Itsm/Crm
Microsoft Copilot
No/Low-Code
Rpa
Salesforce Einstein
Servicenow Now Assist
Workflow Automation
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