Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Advisory Services Consultant, Sr. Associate
The primary responsibility of the Consultant is to support the design and delivery athenahealth’s consulting services. The consulting services are designed to enhance the financial and business performance of athenaIDX clients, either through direct project execution and/or the management of a team executing these projects. The range of responsibilities includes the scoping, design, and delivery of consulting engagements aimed at addressing a variety of business issues related to workflow optimization, organizational design, training, application support, operations support, and custom analytics. In the performance of these responsibilities, the Consultant may be assigned to one or multiple consulting engagements simultaneously and play a key role in delivering individual project results and deliverables.
This position reports to our Director, Advisory Services and is a full-time remote work position with up to 10-15% travel.
Essential Functions (Duties and Responsibilities):
- Review AS deliverables to ensure outcome focus, accuracy and general professionalism
- Manage the delivery of consulting engagements while maintaining a high level of client satisfaction (including independently developing, managing and owning overall project plan, timelines for key deliverables, and staff utilization)
- Partner with internal departments when needed to resolve client requests and escalations.
- Build effective relationships with clients, stakeholders, peers and athenistas across various levels and departments.
- Meet departmental timelines, NPS goals, billability/productivity, SLAs and other Advisory Services metrics.
- Support the ongoing refinement of a suite of consulting offerings in collaboration with other internal departments to ensure alignment with overall athenahealth product, marketing, and service strategies
- Perform analyses, summarize findings, generate client deliverables, and present reports to clients as needed and in support of consulting engagements
- Other duties as assigned
Education & Experience Required:
- Bachelor’s degree required
- Minimum of 4-7 years of professional experience
- Rev cycle product / service knowledge; deep functional/technical expertise with athenaIDX
- Demonstrated analytical and problem-solving skills
- Practice administrator/manager/ IT and/or consulting experience preferred
Skills required:
- Excellent communication skills and effective networking with a broad base of internal and external constituents
- Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same
- Aptitude for engineering processes, tools and roles(s) to improve organizational scalability, redesign, and/or re-engineering
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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