Advisory Sales Operations Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

As the Advisory Sales Operations Manager for ELSE you will have the opportunity to develop and deploy global sales operations strategy, processes, best practices, and solutions to realize the complete process from order to remittance and implement them within a lead business for your area of responsibility. Each day, you will be accountable for end of line metrics and proactively leading, developing, and coaching the related Sales Operations team. You will also showcase your expertise by proposing and implementing process optimization to reduce lead time and inventory.

The work model for the role is: Remote with minimal travel (<10%)

#LI-Remote

Your Responsibilities:

• Responsible for implementing and deploying the business sales operations strategy 
• Develops optimization plans to increase operational excellence and customer satisfaction within the order to remittance process.
• Ensures setting, periodic-reviewing, and achievement of service sales targets by providing cost effective solutions to the customers and initiating improvement plans as needed.
• Ensures customer satisfaction issues are registered and responded to by the team.
• Determines renewal-based account and acquisition plans to support growth.
• Responsible for feedback on sales development, distribution of resources for service sales activities, and reporting current market status.
• Monitors client’s financial status and reports any changes regarding risk to relevant internal partner teams.
• Focuses on the achievement of the assigned targets for forecasting accuracy, customer request on-time delivery of services.
• Shares sales and operations best practices and lessons learned across the organization.
• Ensures special documentation required by customers and customs is managed properly and efficiently.
• Leads detailed gap analysis across the sales operations processes and suggests solutions to achieve the expected service level at optimized levels and costs by utilizing lean six-sigma assessment methods and tools.

Your Background:

• Bachelor’s or Master’s Degree in Engineering or Business Administration or equivalent experience.
• 10 or more years of experience in Sales, Marketing, Product Management.
• Good understanding of sales operations in electrification services. 
• Good understanding of the customer’s problems needs and challenges as well as industry-specific knowledge preferred.
• Good insights on competitive landscape, competitor’s offering, and competitor’s go-to-market model.
• Effective communication & interpersonal skills with great negotiation and influencing skills.

More About Us:

What's in it for you 

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. 

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. 

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.  
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions  
• Employee Stock Acquisition Plan (ESAP) 

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $98,700 and $157,920 annually and is eligible for a short-term incentive plan/annual bonus.

myBenefitsABB.com 

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.