Adoption Services Lead

• Own end-to-end execution of adoption for a portfolio of strategic and priority accounts, with accountability for measurable adoption and business outcomes 

• Serve as the team's subject-matter authority in a defined domain (e.g., aiR for Review, aiR for Case Strategy, aiR for Privilege, Data Breach Response), setting the bar for how Relativity's AI-powered capabilities are applied in customer workflows 

• Lead complex, multi-stakeholder engagements at our largest law firm, corporate, public sector, and service provider customers, navigating ambiguity, competing priorities, and customer-specific dynamics 

• Shape team-wide adoption strategies, playbooks, onboarding models, and enablement assets that scale beyond any single engagement, including contributions to Gainsight templates, knowledge bases, and team operating practices 

• Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops 

• Drive partner and service provider enablement, including “train the trainer” programs that extend Relativity's reach into customers we don't serve directly 

• Surface adoption barriers, product gaps, and emerging customer needs to Product and Engineering with credibility, contributing directly to roadmap signal and influencing how the platform evolves 

• Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgment required to maintain customer trust 

• Mentor Adoption Services Specialists, model best practices, and contribute to the team's collective product depth through knowledge shares, documentation, and peer coaching 

• Travel up to 25-30% to deliver onsite consultations, workshops, executive briefings, and industry events with strategic customers and partners 

Your Skills 

• 6+ years of customer-facing experience in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows at law firms, corporations, public sector agencies, or service providers 

• Deep expertise in SaaS or cloud-based platforms, with a track record of driving measurable adoption outcomes at enterprise scale 

• Demonstrated ability to operate in ambiguity, take ownership of unclear or at-risk situations, and convert them into structured plans with clear next steps 

• Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross-functional partners without direct authority 

• Track record of contributing to team-wide enablement, playbooks, or operating practices that scaled beyond your individual engagements 

• Experience presenting externally at industry events, customer forums, or partner workshops, with the ability to translate technical AI-driven workflows into compelling outcomes for non-technical legal audiences 

• Experience partnering with Product and Engineering teams to translate customer adoption signals into actionable product feedback and roadmap input 

• Strong written and verbal communication skills, with the ability to flex between executive-level strategy conversations and detailed practitioner-level discussions 

• Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously 

• Experience with Relativity’s aiR suite preferred 

• Active Relativity Certified Administrator (RCA) certification is a plus 

• Hands-on experience applying AI tools (e.g., LLM-based assistants, agentic or AI-native productivity tools) to your own work to increase your impact 

• Experience with AI/ML solutions for Legal Data Intelligence strongly preferred 

• Experience mentoring or coaching less-tenured colleagues, formally or informally, is a plus