Accounts Receivable Specialist

Role:

Experienced and detail-oriented Accounts Receivable Specialist to support our finance team. This role is critical to maintaining accurate guest, group, and corporate billing, ensuring timely collections, and upholding the financial standards expected in a high-end hospitality environment.

The ideal candidate brings strong AR fundamentals, hospitality experience, and a calm, professional approach when working with internal departments and external clients.

The AR Specialist is responsible for assisting with accounts receivable and cashiering activities at the Umstead Hotel & Spa.  Duties include, but are not limited to:

• Process and post payments received via check, ACH, wire transfer, and credit card – Apply payments accurately to guest, group, banquet, and corporate accounts – Reconcile daily cashiering activity and investigate discrepancies – Prepare and balance daily deposit reports – Maintain organized records of all payment transactions.
• AP invoices for SPA and Gift shop
• Assist with issuing invoices for group, banquet and catering – Verify charges against contracts, BEOs, and folios prior to posting – Follow up on missing documentation or discrepancies
• Work closely with Front Office, Sales, Catering, and Banquets to resolve billing issues – Communicate professionally with internal teams and external clients regarding payment status – Escalate unresolved discrepancies to Accounts Receivable leadership
• Invoicing and processing payments for Transient Accounts
• Processing and recording Direct Bill Applications
• Assisting other hotel departments with accounting questions and/or needs

• Respond to guest requests about invoices and payments according to five-star guidelines
• Continuously look for opportunities to streamline processes, increase accuracy and reduce processing time

• Assist with aging reports and payment tracking – Support month-end closing activities related to accounts receivable – Perform other accounting and administrative duties as assigned

Additional Information for Success

• Adhere to hotel’s appearance standards
• The ideal candidate will have the following qualities:
  • Guest focused
  • Maintain integrity at all times
  • Strong ability to multi-task and prioritize
  • Team oriented
  • Ability to communicate clearly and accurately
  • Positive, can-do attitude

• 2+ years of accounts receivable or accounting experience
•  Prior hospitality or hotel accounting experience strongly preferred
•  Proficiency with accounting systems and hotel PMS platforms (Opera experience a plus)
•  Strong Excel skills, including sorting, formulas, and reconciliation workflows
•  Excellent attention to detail and organizational skills
•  Professional communication skills with a service-first mindset
•  Ability to manage multiple priorities in a deadline-driven environment