Process and monitor incoming customer payments, reconcile accounts, post receipts, handle collections and disputes, maintain customer records, assist with period-end closings, and support accounting projects.
SUMMARY: The Accounts Receivable Specialist ensures accuracy and efficiency of operations, processing and monitoring incoming customer payments, and securing revenue by verifying and posting receipts. In addition to reconciling accounts, responsibilities include data entry tasks and ensuring compliance with financial regulations. Must feel comfortable reaching out to customers for past due payments, setting up new accounts, and resolving disputed challenges. applicants with previous experience in accounts receivable or accounts payable are preferred.
DUTIES & RESPONSIBILITIES:
Responsibilities include, but are not limited to:
- Reviewing open accounts for collection efforts and following up via phone or email on overdue balances
- Making outbound collection calls in a professional manner while keeping and improving customer relations
- Distributes customer invoices daily and maintains 3rd party, customer billing portals
- Resolves account discrepancies by investigating, documenting, and recommending adjustments
- Identify issues attributing to account delinquency and discuss them with management.
- Maintains documentation of customer collection correspondence.
- Create and maintain customer master records.
- Works cross functionally to resolve internal and external customer concerns in a timely manner.
- Assist in month-end, quarter-end, and year-end closing.
- Assist in accounting department projects as needed.
- Research and process credit memo requests.
- Other duties assigned.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent.
- 2 years of accounts receivable or general accounting experience.
- Strong communication, problem solving, and analytical skills.
- Ability to work independently and to adapt to a fast-changing environment.
- Attention to detail and deadline driven.
- ERP Experience.
PREFERRED REQUIREMENTS:
- Experience: 3-4 years of accounts payable or general accounting experience.
- Aviation industry experience is a plus.
- Quantum Control ERP System experience is a plus.
OTHER:
- The selected applicant will be subject to a background check and drug testing.
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus


