Maintains assigned accounts receivable portfolios by issuing invoices, contacting customers about past-due balances, reconciling accounts, researching disputes, preparing billings and credit notes, and escalating uncollectible accounts. The role monitors delinquency and unapplied cash targets, prepares reports using Excel, supports process improvements, and collaborates with local and remote teams. A high school diploma and two years of accounts receivable or similar experience are required.
The Accounts Receivable Specialist is responsible for maintaining a low delinquency rate for assigned accounts by delivering invoice documents, contacting customers, performing account reconciliations, researching customer disputes and reporting of problem accounts.
Key Responsibilities
· Assist with delivering generated invoices to the customer on a regular basis via mail, email, customer ports, etc.
· Contact customers for all past due invoices and field calls from customers with questions or complaints, recording all correspondence. Pursuance of all delinquent accounts until final resolution.
· Communicate clearly with customers & management using excellent verbal and written skills. Maintain close relationships with customers to achieve stated goals.
· Research individual invoices against manual files or pre-arranged customer agreements as necessary.
· Communicate with account managers, business centers or higher management as accounts are deemed uncollectible at department level.
· Perform summary billings for pre-defined list of customers on a regular basis using Excel & various reporting tools. Prepare custom invoices per customer requirements.
· Prepare credits notes and obtain required approvals.
· Maintain a 5% delinquency rate or less with assigned accounts.
· Credits & unapplied cash age no more than 30 days with all cleared from customer accounts by the end of the fiscal month.
· Assist in ad hoc projects as needed.
· Embrace a spirit of continuous improvement by analyzing processes and suggesting areas that require enhancement.
· Work as part of a team with both local personnel and those in remote locations.
Skills, Knowledge & Expertise
Education Level:
· High school diploma or equivalent
Qualifications:
· Two years of accounts receivable or similar experience.
· Proficiency in Excel, Word and computer systems in general.
· Knowledge of JD Edwards is a plus.
REQUIRED SKILLS AND COMPETENCIES
· Ability to apply advanced mathematical concepts related to business math problems.
· Ability to reconcile accounts by individual transaction or by multiple-transaction contracts.
· Ability to define problems, collect data, establish facts, and draw conclusions.
· Interpret requests or instructions and determine the best possible course of action.
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
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