Accounts Receivable Specialist II

The Accounts Receivable Specialist II position is responsible for the application of customer payments and customer support. This individual will be responsible for but not limited to application of various payment methods including checks, ACH, and credit cards, researching requests for refunds, processing help desk tickets and answering customer care calls. The ideal candidate will be able to prioritize and multi-task, have a strong cash application or accounts receivable background and a proven track record of excellent customer service. This position is hybrid and will require in person presence as needed. The AR Specialist II is located in proximity to the Atlanta office will be responsible for location mail pick-up and processing.
This is a hybrid position- Candidates will report onsite in Atlanta, GA at least 2 days per week (subject to business needs).
Job Responsibilities:

• Process and apply payments to include checks, ACH, credit cards and other payment methods
• Process Service Now tickets and phone calls within agreed-to service levels
• Research payment discrepancies
• Research and propose customer refunds
• Mail Pickup and processing

Competencies/Skills:

• Interpersonal skills
• Customer service skills
• Written and verbal communication skills
• Accuracy and attention to detail
• Organizational skills
• Problem solving and analytical skills
• Prioritization skills
• Ability to work in a fast-paced environment with tight deadlines

Qualifications:
Minimum-

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
• OR 5 years' experience in a related field
• Intermediate Microsoft Office Excel and Word skills
• Experience working with internal and external customers to resolve issues
• Excellent interpersonal and customer service skills
• Strong written and verbal communication

Preferred-

• Experience with Manheim and/or Cox Finance is preferred.
• Technical Certification or an Associate Degree in related discipline a plus
• Manheim, and Oracle Accounts Receivable (11i or 12R), and other 3rd party payment processing systems such as High Radius strongly preferred
• Bilingual abilities in Spanish a plus

USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets.