The Account Manager oversees customer account relationships, ensuring product supply, managing local market expectations, and collaborating on product development activities.
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com .
The Account Manager is responsible for the relationship of the customer account in the assigned market. The role will ensure assured supply of all products into the market including delivery of products for promotional activities as well as new product development and trials, manage day to day cross category delivery teams in line with local market expectations, responsible for the tactical execution of the Packaging Strategy within the local market while ensuring alignment within the regional Category Strategy. In addition, the role will also identify customer growth opportunities and implement regional category plans that support the local markets.
RESPONSIBILITIES
• Manage and co-ordinate the supply of all packaging items into the country and that all project timelines are met.• Manage and ensure effective execution of supply requirements. This will include direct involvement in meetings with key operational stakeholders.• Ensure together with quality and product development team that all products are fit for purpose and meet all regulatory, health and safety specification requirements.• Maintain the Product Strategy for the country and ensure that local strategy is aligned with that of the regional office.• Support all product development activities through collaboration and working with the product development team in the regional office and local office.• Seek to understand customer expectations and requirements and to meet or exceed these requirements in the delivery of packaging services.• Seek to add value by understanding and anticipating customers/consumers' requirements by improving the food relevance of packaging.• Conduct weekly Work-In-Progress meetings with key suppliers to co-ordinate supplier activities and alignment with the key customer' requirements.• Ensure adequate links and communications are maintained with the Distribution Centers.• Support the regional Strategic Procurement team in reporting on and understanding supplier capabilities within the country.• Maintain and ensure accuracy of local market databases.• Maintain register of local market activities for Quarterly invoicing.• Manage artwork flow for the customer to ensure market compliance to Zone and Global regulations.
SKILLS AND EXPERIENCE
- Bachelor degree in Science, Engineering, Commerce or similar
- Qualification in Business or Supply Chain management preferred
- Knowledge of packaging and packaging materials
- Minimum 5 years' experience in manufacturing within packaging industry
- Production planning experience
- Excellent written and oral communication in the English language
- Proficiency in Microsoft Word, Excel, and PowerPoint
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com .
The Account Manager is responsible for the relationship of the customer account in the assigned market. The role will ensure assured supply of all products into the market including delivery of products for promotional activities as well as new product development and trials, manage day to day cross category delivery teams in line with local market expectations, responsible for the tactical execution of the Packaging Strategy within the local market while ensuring alignment within the regional Category Strategy. In addition, the role will also identify customer growth opportunities and implement regional category plans that support the local markets.
RESPONSIBILITIES
• Manage and co-ordinate the supply of all packaging items into the country and that all project timelines are met.• Manage and ensure effective execution of supply requirements. This will include direct involvement in meetings with key operational stakeholders.• Ensure together with quality and product development team that all products are fit for purpose and meet all regulatory, health and safety specification requirements.• Maintain the Product Strategy for the country and ensure that local strategy is aligned with that of the regional office.• Support all product development activities through collaboration and working with the product development team in the regional office and local office.• Seek to understand customer expectations and requirements and to meet or exceed these requirements in the delivery of packaging services.• Seek to add value by understanding and anticipating customers/consumers' requirements by improving the food relevance of packaging.• Conduct weekly Work-In-Progress meetings with key suppliers to co-ordinate supplier activities and alignment with the key customer' requirements.• Ensure adequate links and communications are maintained with the Distribution Centers.• Support the regional Strategic Procurement team in reporting on and understanding supplier capabilities within the country.• Maintain and ensure accuracy of local market databases.• Maintain register of local market activities for Quarterly invoicing.• Manage artwork flow for the customer to ensure market compliance to Zone and Global regulations.
SKILLS AND EXPERIENCE
- Bachelor degree in Science, Engineering, Commerce or similar
- Qualification in Business or Supply Chain management preferred
- Knowledge of packaging and packaging materials
- Minimum 5 years' experience in manufacturing within packaging industry
- Production planning experience
- Excellent written and oral communication in the English language
- Proficiency in Microsoft Word, Excel, and PowerPoint
Top Skills
Excel
Microsoft Word
PowerPoint
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
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