Account Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

PAR Retail Account Managers are responsible for owning our retail customer relationships and acting as the point of contact for all things product, account, program related.

Internally, you will work collaboratively across Engineering, Product, Customer Success, Delivery and 3rd party teams to ensure high-quality on-time delivery of programs and outcomes. You are the single source of truth for helping people navigate the account, product and industry trends related to customer engagement.

Externally, you are the primary point of contact for your customer accounts. You are responsible for supporting our customers in strategically developing, launching and operating their customer engagement programs as well as coordinating and running weekly customer meetings, strategic program design meetings and quarterly business review meetings.

Position Location:

Remote United States

Reports To: 

Director, QA

What We’re Looking For:

Requirements:

Bachelor’s degree or equivalent required

3-5 years industry or related tech software experience

Ability to work across a variety of internal and external teams to help deliver outcomes for our Customers.

Comfortable working in a remote work environment

Interest in customer engagement and how digital programs help to build stronger customer relationships

Exceptional writing, communication, organization and facilitation skills

Willingness to travel based on customer and business needs (up to 20%)

Additional skills:

High emotional intelligence and communication skills, with desire to build authentic customer and internal relationships

Very comfortable working with and coordinating cross-department teams

Detail-oriented, with an emphasis on quality and consistency

Passionate about understanding your customers’ targeted business outcomes and making them successful

Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and Par Retail’s business, and offering proactive support

Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter

You’re curious, driven and resourceful

Capable of prioritizing in a fast-paced environment by pursuing solutions

Ability to meet deadlines, and have the ability to navigate both big picture strategy and minute, tactical details

Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action

Experience with customer relationship management

Quantitative examples of how you've created meaningful positive results in your current or previous roles

Interview Process:

• Interview #1: Video interview with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.