Account Manager

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

The Account Manager will report directly to the Senior Manager of Business Development. This team member is responsible for managing and maintaining all customer relationships after the sales process. This role will be responsible for working cross-functionally in the organization to ensure all customer needs are met.

What You Will Do: 

• Partner with the Sales team to develop client proposals with pricing schedules and an implementation timeline. 
• Partner with the implementation team to communicate all account information and develop a implementation plan to ensure clients receives proper onboarding with departments and systems training. 
• Partner with the Network Management team to identify services that can be improved upon or added services Synapse Health can propose to clients. 
• Serve as the direct point of contact for all Synapse Health accounts and assist with resolving all customer questions, billing questions, and prompt customer satisfaction. Clearly communicate any account changes to cross-functional teams.
• Responsible for reviewing, managing and maintaining all client contracts, account information, and pricing sheets for document retention purposes.
• Perform semi-annual reviews with each client to ensure all needs are met at a satisfactory level.
• Perform additional job duties as assigned. 

What You Have:  

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

• Bachelor’s degree, preferred.
• At least 3 years of experience in the healthcare industry in an inside sales or lead generation position.
• Proficient in MS Office applications and ability to learn department and job-specific software systems.
• Demonstrate organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytical skills when problem-solving.
• Demonstrate high attention to detail and a high degree of accuracy.

What Sets You Apart: 

• Communication: Demonstrate knowledge to reply and receive information to and from others.
• Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Initiative: Acting on one’s own initiative; making the most of opportunities and undertaking something even if it entails risk.
• Interpersonal: Demonstrates effective interactions with individuals.
• Result Oriented: Demonstrates knowledge in setting and achieving challenging goals.

What Sets Us Apart:  

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.