Key Account Manager

What you’ll do

We’re seeking a dedicated Account Manager to oversee one of the largest and most strategic accounts in Giga’s portfolio. This is not a sales role. Instead, you’ll serve as the customer’s trusted partner, ensuring flawless execution of deliverables, smooth implementations, and world-class support. You’ll be the central point of contact between the customer and Giga, making sure we deliver on our promises with quality, timeliness, and consistency. The ideal candidate is customer-obsessed, proactive in solving problems, and thrives in high-stakes, high-impact situations.

Where you’ll work

If based outside of our San Francisco hub, this role will be based remotely from your home office. You must be willing to occasionally travel to one of our hub offices 3 days out of the month.

Responsibilities

• Own the relationship with a $100M+ strategic account, serving as the primary point of contact and advocate for the customer.
• Ensure all projects and deliverables are executed on time, within budget, and at the highest quality standards.
• Partner cross-functionally with engineering, operations, logistics, and leadership to resolve issues and remove roadblocks.
• Lead customer onboarding and implementation processes to guarantee smooth deployment of Giga products.
• Proactively monitor account health and anticipate customer needs before they become problems.
• Provide timely communication, reporting, and status updates to both the customer and internal stakeholders.
• Drive customer satisfaction and retention by building strong, trusted relationships at all levels of the client’s organization.
• Document key account activities, escalations, and resolutions to maintain alignment across the Giga team.

Requirements

• 3+ years of experience in account management, customer success, or client services, preferably in a technical, manufacturing, or infrastructure environment.
• Demonstrated ability to manage large-scale, complex accounts with multiple stakeholders.
• Strong project management skills, with proven success delivering on-time, high-quality outcomes.
• Exceptional communication and relationship-building skills, both internally and externally.
• Ability to thrive in a fast-paced environment with competing priorities and tight deadlines.
• Bachelor’s degree in Business, Engineering, or a related field.

Bonus points 

• Experience working with customers in data centers, energy, or large-scale industrial infrastructure.
• Technical understanding of electrical equipment, transformers, or modular data centers.
• Background in consulting, operations, or customer success at a high-growth company.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites where all offices come in–person to collaborate