Account Manager

About CompScience

At CompScience, we're not just building software, we're saving lives. We're a high-growth startup on a mission to prevent 1 million workplace injuries through bold technological innovations, ensuring that everyone can go home safe at the end of the day.

Founded in 2019 and backed by investors from SpaceX, Tesla, and Anduril, we've assembled a powerhouse team that bridges two worlds:

• Cutting-Edge Technology: Our product, design, and engineering teams are composed of distinguished computer vision engineers, software architects, data scientists and product and design leaders from Amazon R&D, Meta, and the self-driving car industry. They bring unparalleled expertise in AI, machine learning, and design to the realm of workplace safety.

• Insurance Acumen: Our insurance team is made up of seasoned professionals who understand the nuances of workers' compensation policies. They work hand-in-hand with our tech experts to translate advanced analytics into tangible insurance products that truly serve our clients' needs.

Our groundbreaking perception-based risk assessment program, the first of its kind, provides the most comprehensive data stream available for risk analysis and monitoring and has proven to significantly reduce accidents in some of the world's most hazardous occupations.

About the role

We are a dynamic, hyper growth Insurtech startup revolutionizing how insurance works, seeking a highly motivated and talented Insurance Account Manager to play a critical role in building strong relationships with our clients and driving customer satisfaction. You will have a significant impact and a unique opportunity to shape our customer success strategy and contribute to the growth of our company.

Responsibilities:

• Manage High-Volume Submissions and Accounts: Independently manage a large portfolio of middle-market commercial submissions (1000+) and customer accounts (300+), ensuring efficient processing and accurate data entry within the CRM.
  

• Drive Process Automation and Efficiency: Proactively identify and recommend opportunities for automation, process improvements, and playbooks to increase productivity and achieve outsized impact.
  

• Provide Excellent Customer and Partner Support: Engage with prospects, customers, and agency partners via multiple communication channels (chat, email, video) to explain value propositions, resolve support requests, and ensure a positive experience.
  

• Support Underwriting and Policy Issuance: Assist Production Underwriters and producers with quoting, binding, and issuing policies; follow up on submissions in a timely manner.
  

• Collaborate with Cross-Functional Teams: Work closely with Partnerships, Finance, and capacity partners on various activities, including loss runs, endorsements, audits, and strategic customer service initiatives.
  

• Master and Apply Product Knowledge: Quickly gain a deep understanding of new and specialty commercial insurance products to effectively support customers and partners.
  

• Manage Account Activities: Handle all account management activities, scheduling meetings, running reports, data collection and policy management.

Requirements:

• 3+ years of experience in a client-facing role such as customer success, account management, or sales, demonstrating strong relationship-building and customer service skills.
  

• Proven ability to gather, analyze, and report on data, with proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) or Google Suite.
  

• A strong problem-solving approach, with the ability to identify and address customer needs proactively, demonstrating a sense of urgency and a commitment to driving issue resolution.
  

• Excellent communication and interpersonal skills, capable of clearly explaining information, concepts, ideas, and instructions to diverse audiences.
  

• Ability to quickly learn and adapt, comfortable to creative and critical thinking, take a problem solving approach and work well independently and recognize when help is needed.
  

• High school diploma; demonstrates a high sense of urgency, strong organizational skills, a high degree of moral character, maturity, and enjoys working with the public in a team environment.

Working at CompScience

Compensation: CompScience is committed to fair and equitable compensation practices. The annual salary range for this role is $75k - 95k with a 10% bonus. Compensation is determined within the range based on your qualifications and experience. Our total compensation package also includes equity and comprehensive benefits.

Benefits at CompScience:

• Fast-paced startup environment where your ideas can quickly become reality

• Opportunity to wear multiple hats and grow beyond your job description

• Remote-first culture with home office support

• Comprehensive health benefits (Medical, Dental, Vision, HSA)

• 401(k) plan and life insurance

• Flexible time off and 12 weeks parental leave

• Professional development reimbursement

Our Ideal Teammate:

• Thrives in a fast-paced startup and is comfortable navigating ambiguity

• Excited to wear multiple hats and grow rapidly

• Committed to our mission of saving lives through technology