Account Manager

POSITION SUMMARY

Welcome to Veritone Hire – where innovation meets passion, and every day is an adventure in shaping the future of recruitment. As a global tech powerhouse, we're not just another company; we're a vibrant community spanning continents and languages, dedicated to revolutionizing how businesses find talent.
At Veritone Hire, we believe in fostering a culture where diversity thrives, creativity sparks, and work-life balance isn't just a buzzword – it's a way of life. Our team is at the forefront of change, leveraging intuitive technology and data insights to empower companies worldwide.

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WHAT YOU'LL DO

• Drive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance.

• Manage the on-boarding experience for customers.  Deliver group training and 1-1 sessions to ensure understanding and adoption.

• Become the internal voice of the customer.  Marshal resources across other Veritone teams to  solve issues.

• Take ownership for each customer’s success and ROI with our services.

• Proactively consult to fully understand their needs and actively solve pain points.

• Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above.

• Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours.

• Maintain portfolio and monitoring analytics, reports and KPIs.  Create internal and customer-facing reports.

• Solicit references, referrals and testimonials from customers.

• Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.

• Manage the customer renewal process and identify upsell opportunities.

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WHAT YOU'LL NEED

• 3+ years of Account Management, Customer Success or Sales SaaS experience

• Proficiency working with CRM Software (e.g. Salesforce) and Microsoft Office

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Understanding of online software (SaaS) services and/or technology based solutions.

• B.S. or B.A. highly preferred.

• Excellent writer and communicator with strong presentation skills via phone, online and in person.

• Internet-savvy and entrepreneurial with a strong interest in tech startup culture.

• Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.

• Account management, project management and problem-solving skills.

• High level of organization and a great attention to detail.

• Ability to learn new concepts quickly.

• Data driven with appreciation of organization and process.

Bonus

• 2+ years of experience in Recruiting (full desk) or with a job board

• Salesforce experience

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