Account Manager

Who We Are
EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences.
We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time - and we're looking for people like you to join our team!
Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer - with benefits to match!
We are currently only hiring in CA, NY, TX, MA, WA, GA, PA, FL, TN, and DC. At this time, we are not able to consider candidates outside of these states.
Role Overview:
As an Account Manager at EZ Texting, you will play a pivotal role in managing and growing our relationships with existing customers while also exploring new business opportunities. You will be responsible for maintaining customer satisfaction, ensuring successful product adoption, and driving revenue growth within your assigned book of business. You will work closely with your Sales Manager and VP of Customer Success.
Primary Responsibilities:

• Build and nurture strong, long-term relationships with existing customers by becoming a trusted advisor and advocate for their success.
• Proactively identify and address customer needs and challenges to prevent churn and ensure ongoing satisfaction.
• Identify upsell and cross-sell opportunities within your customer base to maximize revenue.
• Explore and pursue new business opportunities within your assigned territory or industry segment.
• Develop a deep understanding of our SaaS products and services to effectively communicate their value and benefits to customers.
• Provide training and guidance to customers to help them optimize the use of our products and achieve their business goals.
• Manage the contract renewal process, negotiating terms and ensuring a seamless transition for customers.
• Maintain accurate records of customer interactions and sales activities, providing regular forecasts and reports.
• Collect and relay customer feedback to the product development and support teams to drive product improvements.
• Work closely with cross-functional teams, including sales, marketing, and customer support, to deliver a unified customer experience.
• Stay informed about industry trends and competitor offerings to effectively position our products in the market.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field (MBA is a plus).
• 5+ years in a closing role as an AE, CSM and/or AM
• Proven experience in an account management or customer success role, preferably in a SaaS or technology-related industry.
• Demonstrated track record of meeting or exceeding revenue targets and customer retention goals.
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Strong negotiation and problem-solving abilities.
• Proficiency in CRM software and sales tools (e.g., Salesforce, DocuSign, etc).
• Ability to work independently and manage a diverse book of business.
• Results-driven and customer-centric mindset.
• Familiarity with SaaS, cloud computing, or related technologies is advantageous.
• Strategic thinking and the ability to identify growth opportunities within accounts.

What We Offer
Compensation:
The starting cash compensation range for this role is $115,000 - $175,000, inclusive of Base Salary + Variable Target, vs base salary only. This position is also eligible for equity & benefits. More information will be shared regarding your specific location during the hiring process.
Our compensation market ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum cash compensation target for new hire compensation for this position based in the US. Exact individual pay is determined by actual location, skills, capabilities and experience in addition to our benchmarking factors.
Benefits & Perks
Benefits & Perks: EZ Texting offers Best-in-Class healthcare cost sharing for Medical, Dental & Vision! Learn more about our robust benefit inclusions below:

• 100% Employee Sponsored Medical, Dental, Vision Coverage
• Stock Options
• Pre-Tax Benefits, Fertility Benefits, and more
• 401k Plan Options
• Flexible PTO, Disconnect Days, Paid Holidays, and more

Remote-Work Optimization Benefits Including

• Home Office Stipend
• Remote Flex Stipend
• Cell-Phone/Internet Stipend
• DoorDash Subscription

And More!!!
Equal Opportunity Employer
EZ Texting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, color, national origin, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.