Account Manager (POS)

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About this Role:

As an Account Manager supporting Post-Sale (POS) Programs, you will play a critical role on the Client Success Team, managing and growing relationships with pharmaceutical manufacturer partners. Your focus will be on ensuring ongoing program performance, client satisfaction, and strategic alignment after the initial sale—delivering on key outcomes and reinforcing the long-term value of our pharma-sponsored affordability programs.

This position requires a strong command of healthcare program operations, sophisticated problem-solving skills, and the ability to communicate effectively across stakeholders. You’ll work cross-functionally to support clients post-implementation, optimizing programs and delivering insights that drive measurable results.

If you’re a client-focused, analytical thinker with a passion for patient affordability and a track record of managing high-impact client relationships, this is a great opportunity to contribute in a growing, mission-driven environment.

Responsibilities:

• Own and manage the day-to-day relationships with pharmaceutical manufacturer clients in the post-sale (POS) phase, delivering best-in-class support and driving ongoing program value.

• Monitor and analyze program performance using monthly metrics and KPIs, providing data-driven insights and recommendations tailored to each client’s business goals.

• Partner with Sales to support upsell opportunities and organic account growth by identifying unmet needs and presenting solutions aligned with client strategy.

• Collaborate with Program Implementation and internal teams to ensure a smooth transition from launch to post-launch operations, proactively resolving any issues that arise.

• Work cross-functionally with Business Intelligence, Product, Engineering, and Legal/Privacy teams to tailor program execution and reporting, and to address complex or evolving client needs.

• Guide clients through the regulatory review (MLR/PRC) process, managing submissions and aligning deliverables with compliance expectations.

• Develop visual program materials using internal tools (e.g., CMS platform, Figma) to communicate solutions clearly and effectively.

• Stay up to date on pharmaceutical industry trends, best practices, and regulatory changes, and apply that knowledge to enhance service delivery.

Skills & Qualifications:

• 5+ years of professional experience in pharmaceutical client/account management, ideally focused on patient affordability or support programs.

• Deep understanding of pharmacy claims adjudication, manufacturer rules, and how they impact program outcomes.

• Demonstrated ability to analyze data and translate insights into strategic recommendations and client value.

• Strong verbal and written communication skills, with the ability to influence senior stakeholders and explain complex topics clearly.

• Experience managing regulatory review (MLR/PRC) workflows.

• Proven success working independently, making judgment-based decisions, and adapting processes as needed.

• Familiarity with CRM and project tools such as Salesforce, JIRA, or Asana.

• Bachelor’s degree required; Master’s degree preferred

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

New York Office:

Santa Monica Office:

Other Office Locations:

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [email protected] addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.