Manage a portfolio of healthcare clients in North Carolina by driving retention, revenue growth, cost savings, and satisfaction. Build account strategies, conduct KPI audits and quarterly business reviews, provide product education, support installations and implementations, and identify expansion opportunities. Collaborate with operations, sales, logistics, and finance teams while serving as the customer advocate and delivering strategic recommendations.
At Daniels Health, we’re not just managing medical waste—we’re transforming healthcare safety.
Our mission is bold: to make healthcare safer for those who care for others. Through cutting-edge innovation, infection control expertise, and a fierce commitment to sustainability, we’re redefining what it means to protect frontline workers and the environment. If you're passionate about purpose-driven work and want to be part of a company that’s making a real impact in healthcare, you’ve just found your next home
Join Daniels Health as an Account Manager in the North Carolina market!
We're looking for a driven professional to take ownership of a key market and grow with us. In this role, you'll manage a portfolio of healthcare clients, deliver outstanding service, and lead impactful projects. You'll focus on client retention, account development, and uncovering new opportunities—all while building strong relationships and ensuring customer satisfaction.
Location and Work Arrangement: This role is remote with expectations to travel to customers in your territory, primarily in North Carolina.
What you will do:
- Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
- Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
- Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
- Project Management and problem solving to drive outcomes inter-departmentally for the customer
- Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
- Be able to provide product expertise across our full service offering
- Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
- Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
- Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
- Ability to support new product installations or new program implementations at a customer site
- Support strategic customer meetings to communicate best practices, business results and successes
- Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.
Candidate Profile
- 5+ years of industry experience
- Strong relationship building skills
- Hospital services or related service industry experience highly desirable
- Excellent verbal and written communication skills
- Strong presentation skills with value based selling confidence
- Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.
Ready to make an impact? Apply today!
Learn more about us and our mission!
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
Similar Jobs
Security • Cybersecurity
Sells cybersecurity services and technology solutions to state, local, and education clients in North Carolina and South Carolina. Owns the sales cycle, builds multi-year strategic account plans, develops pipeline, manages forecasts, exceeds quotas, and coordinates cross-functional teams and technology partners. The role also focuses on executive relationships, client satisfaction, cybersecurity goals, presentations, negotiations, and account expansion.
Top Skills:
Cybersecurity
Biotech
Leads oncology territory strategy and product launch adoption for darovasertib across North and South Carolina. Builds relationships with academic, community, and referral-based healthcare stakeholders; translates clinical data into compliant education; activates referral pathways; supports patient access; collaborates with Medical Affairs, Value & Access, and Patient Services; uses analytics to prioritize accounts; and ensures regulatory, administrative, and budget compliance.
Top Skills:
CRM
Healthtech • Telehealth
Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.
Top Skills:
Diagnostic ImagingMS OfficeRadiologyUltrasound
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
