Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. The Account Management Team is responsible for retaining and growing our fast-growing customer base, consisting of sales returning customers, as well as self sign-on event creators. The team’s main focus is to maximize value from their account book of business by retaining the best-fit customers through contract renewals and upsell opportunities.
THE TEAMThe Account Management Team operates at high velocity outreach, engaging with creators at the right commercial moments throughout their customer journey. This team is responsible for understanding event creators’ business trends in order to identify opportunities for mutual growth.
THE ROLEAs an Account Manager, you will manage accounts to achieve sales targets, generate new business opportunities, and foster long-term relationships.
YOU WILL
- Build and maintain valued relationships with customers to ultimately drive business growth and ensure retention
- Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
- Manage all renewal, contract negotiation, and commercial activities for customers
- Work cross-functionally to identify growth opportunities, resolution strategies, and ultimately structure contract agreements that drive long-term value to both the organizer and the company.
- Identify upsell opportunities within the existing account base - prioritizing high value accounts.
- Identify new business opportunities through referrals to regularly deliver leads to the acquisition team
- Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures
- Responsible for feeding back to the business on competitive threat
- 3+ years experience in a Sales or Customer Success/Account Management role with a focus on revenue growth and contract negotiation
- Experience in analyzing customer behavior, contract usage, and feedback to develop targeted retention strategies.
- Proven ability to lead negotiation processes from proposal to signed agreement, ensuring mutually beneficial outcomes.
- Demonstrated experience managing customer renewals and upsells with a SaaS product to attain predetermined goals and quotas
- Proven ability to manage a large book of business
- Strong organization skills and superb capabilities with managing a large volume of tasks, responsibilities, and deadlines
- Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
- Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
- Previous experience in the event or ticketing industry
- Strong sales and negotiation skills
- Experience using Groove, Gong
PAY TRANSPARENCY
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.
At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.
Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.
Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
BENEFITSWe offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
EQUAL OPPORTUNITYAt Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.
If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.
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