The Account Manager DPMS will manage customer accounts, generate sales through upselling and cross-selling, and ensure customer satisfaction while meeting sales targets.
Job Summary & Responsibilities
The Role
The Account Manager DPMS position will be responsible for managing a portfolio of current Carestream Dental customers and will build long term relationships with the customers. This role will be the first point of contact for current customers and will generate sales within the accounts by upselling and cross-selling software solutions. Customer longevity is key while ensuring customer needs are met quickly to enhance the customer experience. Successful execution includes achieving daily, weekly and monthly targets.
The Responsibilities
- Generate sales within customer accounts by upselling and cross-selling solutions
- Develop and maintain long-term relationships with customers
- Communicate customer needs by collaborating with other departments to enhance customer experience
- Ensure customers receive products and services timely by collaborating with other departments
- Forecast and track customer account metrics
- Identify opportunities to grow customer accounts
- Service multiple customer accounts and meet deadlines
- Quickly and consistently document customer notes in CRM
Candidate qualifications:
- High school diploma, college degree preferred
- At least 3 years sales or account management experience, preferably selling solutions-based software or related products with a consistent track record of success of adding value and drive revenue
- Excellent negotiation skills
- Excellent written, oral communication and strong interpersonal, organizational, and presentation skills, with the ability to influence desired results
- Stays informed on industry topics and shares thought leadership with our clients and internal teams
- Expertise on all software/cloud and eServices
- Strong willingness to champion change management, learn new sales techniques, processes and technology
This position is remote.
Work schedule is 8AM - 5PM, depending on geography and territory assigned.
Salary: $45,000 USD, based on experience
Similar Jobs
Edtech • Information Technology • Software
The Senior Program Manager plans and executes cross-functional projects, manages scope, schedule, and risks, while ensuring stakeholder engagement and project objectives are achieved.
Top Skills:
AgileLeanProject Management ConceptsValue Stream Management
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The HSP promotes a vaccines portfolio, driving sales and engaging with customers through virtual and in-person interactions while ensuring compliance and strategic planning.
Top Skills:
Digital ToolsMulti-Platforms
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Neuroscience Health & Science Professional drives sales, manages customer relationships, and utilizes product knowledge to promote breakthrough therapies for migraine. They develop strategic business plans and engage with customers both virtually and face-to-face to achieve Pfizer's objectives.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
