Own and grow a portfolio of CloudLabs customers, drive renewals and expansions, run MBRs/QBRs, create account plans and forecasts, act as trusted advisor on lab strategy and cost optimization, and coordinate with delivery and support to ensure customer outcomes.
This is a remote position.
Shift: Overlap with US business hours
Location: Currently remote, may transition to onsite in future - Bangalore-based candidates preferred
Spektra Systems is looking for an Account Manager (Customer Success & Growth) to own and grow a portfolio of CloudLabs customers. This is a revenue role: you carry a renewal and expansion target, and you are accountable for the long-term growth of your accounts. CloudLabs is a consumption- and subscription-based hands-on lab platform used by training providers, ISVs, system integrators, enterprises, and educational institutions worldwide - success in this role is measured by how much more value your customers draw from the platform over time.
Primary responsibilities:
- Own a portfolio of CloudLabs accounts and carry a net revenue retention and expansion target.
- Drive renewals, reduce churn, and identify and close upsell and cross-sell opportunities - including into SaaSify, CSP Control Center, and Spektra Academy where relevant.
- Run monthly business reviews (MBRs) and quarterly business reviews (QBRs) with your accounts - aligning CloudLabs usage to customer training and enablement goals, reviewing adoption, surfacing expansion opportunities, and securing renewals ahead of time.
- Build documented account plans for your top accounts and maintain accurate expansion forecasts in HubSpot.
- Act as the customer's trusted advisor on lab strategy, scaling, and cost optimisation.
- Work closely with delivery and support to ensure customers achieve their outcomes, and bring usage signals and product feedback into internal teams.
Requirements
- 4+ years in account management, post-sale sales, or customer success with a clear revenue and quota component.
- A demonstrable track record of growing a book of business - bring your NRR and expansion numbers.
- Comfort with consumption or usage-based commercial models.
- Strong commercial instincts: you spot expansion signals in usage data and act on them.
- Excellent relationship management across technical and business stakeholders.
- CRM discipline; HubSpot experience is a plus.
Nice to have:
- Familiarity with Microsoft Azure, hands-on lab platforms, LMS systems, or technical training and enablement.
Note: Please apply if you're attracted to a dynamic, high-growth environment where you're actively involved in shaping customer outcomes and driving business growth. Responsibilities and expected skills are subject to level and years of experience.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Lead research and analysis for Coverage A (dwelling) product features, develop subject-matter expertise, run complex data analyses, manage cross-functional initiatives, synthesize insights into actionable product recommendations, present to leadership, and mentor junior analysts and interns.
Top Skills:
EmblemExcelPowerPointSASSnowflake
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead enterprise data modeling and architecture for the firm's lakehouse and Fabric platform. Define canonical data models, produce ERDs and dimensional schemas, govern Silver/Gold layers, run design reviews, document ADRs, and align data governance, lineage, security, and data contracts to ensure trusted analytics and self-service consumption.
Top Skills:
APIsAzureDatabricksDatabricks LakehouseDataverseDynamics 365Kimball Dimensional ModelingMedallion ArchitectureMicrosoft FabricPower BISemantic LayerWorkday
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage day-to-day financial reporting, general ledger accuracy, month-end close, and client reporting for nonprofit clients. Coordinate project tasks, review balance sheets and account classifications, prepare reporting packages and work papers, and assist in managing accountants and developing best practices.
Top Skills:
Accounting SoftwareMicrosoft Office Suite
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
