Account Manager - Performance Software, Basketball

A bit about us  

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. 

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. 

We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. 

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners. 

The Role 

We are seeking a dynamic, results-driven Account Manager to oversee and nurture Genius Sports' relationship with NBA, G League, WNBA, NCAA and other basketball teams. This role focuses on driving the adoption, utilization, and enhancement of our performance products but also the full suite of Genius products and services. The ideal candidate should have a thorough knowledge of the industry, and the ability to quickly learn the products and services the company provides. You will be a proactive communicator, adept at managing high-profile accounts, and passionate about leveraging data to drive performance improvements within professional sports.

• Client Relationship Management:
• Serve as the primary point of contact for NBA, G League WNBA, NCAA, and other teams, ensuring exceptional service and continuous engagement.
• Build and maintain long-term, trusted relationships with key decision-makers across organizations.
• Maintain ongoing communication with existing clients to understand and serve their evolving needs.
• Present clients with new products and services and enhance existing relationships.
• Work with technical team and other internal colleagues to meet customer needs.
• Relay feedback and customer constraints to the technical team.
• Arrange and participate in internal and external client debriefs.
• Product Adoption & Growth:
• Champion Genius’ performance product suite (Insight, Insight3D Creator, Fitness, Pro View) , demonstrating its value and strategic benefits to coaching staff and team executives.
• Identify opportunities for upselling and cross-selling additional Genius Sports solutions.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
• Identify business trends with a view towards developing new services, products, and distribution channels.
• Strategic Partnership Development:
• Collaborate with internal teams—including Sales, Product, and Customer Support—to tailor solutions that meet the evolving needs of teams.
• Lead regular strategic meetings, presentations, and training sessions to ensure clients maximize the benefits of the performance product suite.
• Performance Monitoring & Reporting:
• Track account performance metrics and product usage, providing data-driven insights and regular updates to internal stakeholders.
• Proactively address and resolve any client issues or concerns to maintain high satisfaction levels.
• Management and Research:
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Present business development training and mentoring to business developers and other internal staff.
• Understand the company’s goals and purposes to continually enhance the company’s performance

Qualifications:

• 3+ years of Account Management or Customer Success experience, preferably in the sports, technology, or analytics industries.
• Demonstrated success in managing high-profile accounts and developing strategic partnerships.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• In-depth understanding of the basketball landscape and a passion for sports analytics is highly desirable.
• Self-motivated, with the ability to work both independently and collaboratively in a fast-paced, innovative environment.
• Willingness to travel as needed for client meetings, industry events, and on-site engagements.

What’s in it for you?

The salary for this role is based on an annualized salary of $100,000 to $110,000 per annum depending on relevant experience

As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. 

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.