As an Account Executive, you'll identify potential business opportunities, manage sales pipelines, and communicate Forethought's software benefits to customers while handling new business and expansion efforts.
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
We are tackling a $30B+ market opportunity, and we’re assembling a world-class team of Account Executives to help us get there.
What You'll Be Doing (Responsibilities):
- Identify high-potential business and verticals and develop and execute outbound strategies to bring them to Forethought
- Turn inbound demand into happy Forethought customers
- Manage our sales pipeline, utilizing the sales process and playbook in place.
- Define and communicate the specific benefits of Forethought appropriate for each user, from the first discovery, demo and trial process.
- Own New Business opportunities from start-to-finish along with Expansion for our current customer base.
Who You Are (Skill):
- 7+ years in a closing and quota-carrying role, while consistently exceeding monthly and quarterly sales targets
- Experience in B2B SaaS. Preferably has sold AI in a Mid-Market and/or Enterprise role.
- Proven track record of long-term customer retention
- Technical competency to understand Forethought's software and build great relationships with CX leaders
- Problem-solving chops, and an enthusiasm for making a large impact
What You Get
- A chance to be a member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low ego company culture that is obsessed with feedback and helping each other grow
- Hybrid in-office vs. remote structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity & adoption leave
- Unlimited paid time off
Top Skills
AI
B2B Saas
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