Account Executive, Higher Education

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As an Account Executive, Higher Education, you will be responsible for supporting the growth and retention of higher education accounts. Your primary duties include selling to these accounts, renewing contracts, increasing customer satisfaction, and driving revenue growth. Your performance will be evaluated based on your ability to meet sales expectations and maintain high job performance through various business-building metrics. You will consistently align your work with T-Mobile's core values.
In this role, you will harness your skills in customer focus, change and innovation, critical thinking, relationship building, influencing, results orientation, and prospecting to meet or exceed sales targets. You will be responsible for generating new sales opportunities and leading existing customer accounts.

Job Responsibilities:

• New Sales: Use contact lists to call leads and generate sales opportunities. Meet/exceed monthly sales, renewal, and churn target goals based on targeted metrics. Meet/exceed all departmental goals and business objectives. Welcome customers to T-Mobile, review service agreements, answer questions, and probe for additional business. Sustain monthly call goals as expectations instruct.
• Account Management: Establish and cultivate customer relationships to drive sales and increase the customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to resolve upsell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
• Training: Successfully complete continuous training to maintain knowledge of products, services, and sales approaches. Use automated knowledge systems and training tools to deliver outstanding service to meet T-Mobile’s efficiency and quality standards.
• Integrity: Demonstrate positive and collaborative behavior with customers and coworkers in team meetings and other internal meetings. Demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 3+ years selling in the Education industry. Preferred
• 3+ years extensive customer service experience. Preferred
• 3+ years business markets sales experience. Required
• 3+ years wireless industry sales experience. Preferred
• 3+ years telesales or technical sales experience. Preferred

Knowledge, Skills and Abilities:

• Account Management Effectively handle customer accounts to ensure satisfaction and retention. (Required)
• Prospecting & Selling Consistent track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships. (Required)
• Attention To Detail Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes. (Required)
• Communication Strong verbal and written communication skills are essential for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
• Presentations Ability to compose and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
• Problem Solving and Analysis Analyze and resolve sophisticated issues efficiently by interpreting data to identify trends and advise decision-making. (Required)
• Building Relationships Develop and maintain positive relationships with clients and partners. (Required)
• Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
• Customer Service Provide exceptional service to build and maintain customer relationships. (Preferred)
• Technical and Inside Sale Experience in selling technical products and services, especially solutions, through phone and other communication channels. (Preferred)
• CRM and Microsoft Office Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives

Base Pay Range: $78,060 - $140,760

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ332663¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.