🤝 Account Executive, Customer Base

Runway is a collaborative business planning platform designed to make business intuitively understandable for everyone.

Our Mission: To make business accessible and understandable to everyone. We believe that teams that understand the “why” behind their work are more productive and make better decisions. True alignment and collaboration come from having a shared source of truth that everyone understands.

Our Approach: Runway replaces traditional spreadsheets with a modern planning platform that brings clarity and context to business operations for all teams — not just finance. Just as Figma made design accessible across the organization, Runway does the same for business planning.

Why It Matters: Understanding requires more than just access to numbers; real collaboration happens when teams see how their work fits into the bigger picture. By providing this context, Runway helps teams save time and move faster.

Our Customers: World-class companies like AngelList, Superhuman, Stability.AI, ConvertKit, Lambda Labs, Lob, and SandboxVR rely on Runway to run their businesses more efficiently.

Our Investors: We are supported by a select group of investors that we admire, including Garry Tan (YC & Initialized), a16z, Elad Gil, Naval Ravikant, Dylan Field (founder of Figma), Eric Ries, Claire Hughes Johnson (COO of Stripe), Henry Ward (founder of Carta), Akshay Kothari (COO of Notion), Eugene Wei, Lenny Rachitsky, Nikita Bier, Scott Belsky, Soleio Cuervo, Balaji Srinivasan, and many others.

We're early, so you'll have an opportunity to shape not just our product, but the company itself: who we work with, and how we work together.

We strive to be clear in our communication and over-communicate by default.

We're remote-first, so you can work from anywhere in North America. However, we also believe in the value of face-time to solve really hard problems, so we:

• Meet together as a company every quarter in our San Francisco office.

• Open up offices in places with many teammates (we currently have offices in SF and NYC).

• Make it easy to fly out and meet together.

Below are the values we share as a team, so if you like these, you may enjoy working here.

• 💩 Give a Shit: Giving a shit can’t be taught. It’s an inner drive that compels you to do what’s right and do it well. Have passion, take pride, and care deeply about your impact.

• 💡 Create Clarity: Cut through ambiguity and reveal the truth. Start with why, then answer how and what. Treat problems like puzzles, dig deeper, and find the right path.

• 🤝 Build Trust: With trust, it’s safe to take risks. We get there by being open, honest, and accountable. Actively listen, speak your mind, and consistently show up.

• ✨ Raise the Bar: Scrap the status quo and push yourself to create something that wows. Get others excited to do the same. Iterate, elevate, and don’t stop moving forward.

We’re looking for a driven and strategic Account Executive, Customers Base to help build and scale our sales engine. You’ll own renewals and expansions—and work closely with GTM leadership, founders, and product to shape how we engage with customers. If you thrive in fast-moving environments, love thinking like a buyer, and want to sell a product that solves real pain for modern finance teams, this is the role for you.

• Own and execute all commercial post-sale motions: renewals and expansion opportunities across hundreds of customers that are <500 employees in size.

• Partner closely with Customer Experience Managers and leverage AI-powered tooling to articulate value clearly and consistently, tying Runway’s impact to customer goals and business outcomes.

• Execute some of Runway’s first-ever renewals, helping to define how we approach customer success commercially.

• Build and operationalize our customer AE playbook: expansion motions, churn risk mitigation, and renewal processes.

• Collaborate cross-functionally with RevOps, CX, Product, and GTM Engineering to create seamless, measurable customer journeys.

• Become a Runway product expert, deeply understanding how customers use our platform and where we can unlock further value.

• Use product usage signals, CX insights, and commercial context to proactively identify expansion opportunities.

• Contribute to GTM strategy and feedback loops across sales, success, and product with a focus on efficiency, repeatability, and impact.

• 3+ years of experience in SaaS sales or customer success with renewal ownership, ideally at a startup (<$20M ARR).

• Demonstrated success owning commercial outcomes across post-sale engagements.

• A track record of building or improving internal processes—you’re not afraid to start from scratch and iterate fast.

• A bias for action and the ability to operate with urgency and ownership, especially in ambiguous environments

• A growth mindset—you reflect on wins and losses and continuously level up

• A team-first mentality—you value feedback, share learnings, and support others

• The ability to clearly speak to results you’ve owned, backed by metrics and examples

---------------------------------------

The OTE range for this full-time position is $150,000-$230,000 (70/30 Salary/Variable split) + generous early employee equity + benefits. The salary component ranges from $105,000-$161,000. The range displayed in this job posting reflects the minimum and maximum target for new hire OTE for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed in this posting reflect total on-target-earnings, and do not include equity or benefits.