Account Director – Digital & Web Experience

About us:

Outliant is a fully-remote, US-based, digital product development and startup consulting company, with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products. Our teams exhibit work-play energy that supports individual growth, as well as encourages the freedom of creativity and “thinking outside the box.”

Our Core Values:

Pursuit of Excellence: We are extremely competitive, ambitious, and driven to be exceptional – as individuals, teams, and as an organization. There is no standard high enough and we will never settle. We aspire to attract, retain, and empower the very best people.

Startup Mentality: Outliant began with 5 startup founders, and startup culture is deep in our DNA. It’s a critical advantage that allows us to move faster, be more resourceful, and empower our team at all levels. We are in the early chapters of our journey.

World-Class Remote Collaboration: Outliant is (and always has been) a 100% remote company – we have no offices and our teams are distributed around the world. Given the freedom and autonomy this provides, we require that our people excel in this remote structure.

About the role:

We’re seeking a full-time remote Account Director to lead strategic relationships with our mid-market and enterprise clients, with a strong focus on digital initiatives and web development. This role requires a blend of client leadership, technical fluency, and delivery oversight — acting as the strategic link between stakeholders and internal teams.

You’ll be responsible for ensuring the success of complex web and digital projects by deeply understanding client goals, shaping project roadmaps, and guiding cross-functional teams.

You’ll also play a pivotal role in growing client relationships and identifying new business opportunities.

Seniority Level: Director

Key Responsibilities:

• Lead and grow strategic relationships with enterprise and mid-market clients, serving as a trusted advisor across business and digital initiatives.

• Act as the primary point of contact for executive stakeholders, ensuring alignment, transparency, and long-term value.

• Drive the delivery of high-impact web and digital experiences — ensuring technical feasibility, business relevance, and on-time execution.

• Translate client needs into clear roadmaps and technical requirements, working closely with engineers, product managers, and strategists.

• Maintain strong oversight of project delivery, ensuring work meets scope, timelines, and quality expectations.

• Partner with internal leadership to resource, structure, and scale teams based on evolving project needs.

• Uncover and pursue account growth opportunities including upsells, cross-sells, and long-term partnership expansions.

• Maintain a deep understanding of each client’s business, industry, web ecosystem, and success metrics.

• Serve as a technical-savvy liaison, able to bridge business objectives with development and delivery realities.

• Lead key meetings including planning sessions, delivery reviews, and retrospectives — ensuring clarity and accountability throughout.

Requirements:

• 8+ years of experience in account management, client services, or digital strategy, including at least 3 years in a director-level (or equivalent) role.

• Demonstrated success leading enterprise-level digital accounts, particularly in web development initiatives, with a strong understanding of the full web development lifecycle — from planning and UX/UI to QA and deployment. Technical knowledge is essential, though hands-on coding is not required.

• Proven ability to manage cross-functional delivery teams in Agile, Scrum, or hybrid environments, ensuring high-quality execution and alignment with client goals.

• Strong leadership, communication, and stakeholder management skills, with the ability to navigate seamlessly between technical and non-technical teams.

• Strategic thinker with a knack for simplifying complex problems and delivering actionable, technically sound solutions.

• Proficient with digital tools and platforms, including CMS (e.g., Webflow, WordPress, Contentful), marketing tech stacks, CRM systems (e.g., HubSpot, Salesforce), analytics platforms, and SEO tools.

• Background in digital agencies, SaaS companies, or consulting environments, with experience managing global or multi-brand digital programs.

• Proven track record of identifying and driving upsell or growth opportunities within existing client relationships.

Nice to have:

• Understanding of SEO strategy, content governance, or performance marketing.

• Experience guiding web projects in regulated industries or complex stakeholder environments.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Unlimited PTO

• Non-working holidays per country of residence

• Medical/ Dental / Vision insurance (US-W2)

• We are a diverse, global team! 🌍

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at [email protected].

Please be assured that we are fully committed to maintaining integrity in our hiring process.