We Make Remote Work Remarkable • TopTalent from LatAm
Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.
We need an English-fluent Senior ServiceNow Business Process Consultant (BPC), based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.
Are you the one we are looking for?
Responsibilities:
- Lead discovery sessions and gather business requirements for ServiceNow CSM implementations
- Analyze and document current and future state business processes
- Translate business requirements into functional specifications for technical teams
- Support configuration and implementation of ServiceNow CSM solutions
- Collaborate with technical consultants and developers to ensure successful delivery
- Provide guidance on best practices for ServiceNow CSM implementations
- Assist with testing, user acceptance validation, and documentation
Requirements:
- 5+ years of experience working with ServiceNow implementations
- Experience implementing Customer Service Management (CSM) within ServiceNow
- Proven background in business process analysis and process improvement
- Ability to translate business requirements into functional specifications
- Experience working in Agile or iterative implementation environments
- Fluency in Portuguese is a must.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Customer Service Management (CIS- CSM)
Compensation:
- The Salary range offered for this position varies from (USD) $2,500 - $3,000 per month, depending on seniority and skillset.
- This is a four-month project requiring 30 hours per week.
- This position is for an independent contractor, through a payroll platform.
- The talent will work REMOTELY allocated at our client.
Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.
Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.
Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!
Top Skills
Similar Jobs
.png)
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
