Jobs at Zendesk

Lead end-to-end customer AI adoption and expansion: define multi-year AI roadmaps, align cross-functional teams, drive execution, measure adoption and commercial impact, advise on responsible AI and compliance, and act as primary strategic partner to executives to maximize retention and revenue.

Lead GTM transformation by designing and operationalizing AI-enabled agents, automation, and workflow orchestration across Sales, Marketing, and Customer Success. Own roadmap, governance, cross-functional change, and a team to deliver measurable productivity and operational improvements using modern GTM tooling and iterative delivery.

Drive enterprise revenue by acquiring new customers and expanding existing accounts. Manage complex, multi-month sales cycles with C-level stakeholders, create territory plans, leverage data and sales tools, negotiate and close high-value deals, and collaborate across teams to meet quarterly and annual quotas.

Lead technical presales engagements to assess customer challenges, architect AI-driven CX/ES solutions, design pilots and proofs of value, integrate systems via APIs and cloud platforms, measure AI performance and ROI, and collaborate cross-functionally to drive adoption and influence product roadmap.