Jobs at UserTesting

Define and execute the market strategy for UserTesting’s AI solutions. Own positioning, messaging, value propositions, go-to-market plans, sales enablement, customer and buyer research, competitive differentiation, thought leadership, and market feedback loops. Translate complex AI workflows and human-judgment applications into compelling solutions for technical enterprise buyers, while influencing product and company strategy through cross-functional leadership.

Develop and execute integrated B2B content strategies across the customer lifecycle. Create research-driven thought leadership on AI, human insight, and emerging technologies; produce content across reports, articles, executive communications, customer stories, campaigns, webinars, and sales materials. Collaborate with cross-functional teams, executives, customers, analysts, agencies, and research partners. Translate complex technical concepts into compelling narratives, use AI-assisted workflows, and optimize content based on performance data.

Own end-to-end delivery of AI training projects, from customer scoping through execution. Develop contributor sourcing strategies, recruit and manage external communities, establish scalable workflows, monitor operational metrics, manage project economics, communicate with customers, and improve processes to support growth of UserTesting’s AI Training business.

Deploy and maintain AI enablement infrastructure (MCP servers, AI agents, AI features in SaaS), manage service accounts and API keys, automate and containerize services, support enterprise IT systems, document integrations and runbooks, and mentor IT support staff.

Lead strategy and execution for three domain websites: Webflow front-end development, SEO and AEO strategy, CRO experimentation, governance, analytics (GA4, Search Console), and cross-functional prioritization to improve traffic, engagement, and conversions.