TierPoint Benefits Overview

Senior cloud infrastructure engineer responsible for administering, optimizing, and securing VMware, virtualization, storage, and cloud environments. Leads complex troubleshooting, incident response, disaster recovery, automation, infrastructure projects, documentation, and continuous improvement initiatives. Mentors engineers, manages escalations, communicates with customers and leadership, and participates in on-call support. The role requires deep VMware expertise, enterprise storage and networking knowledge, scripting skills, technical leadership, and strong customer-service abilities.

Leads Salesforce platform governance, configuration, enhancements, backlog prioritization, release planning, and roadmap management. Partners with architects, technology teams, business stakeholders, and senior leaders to define requirements, solve complex process problems, mitigate delivery roadblocks, and improve end-to-end business outcomes. Oversees application lifecycle activities, process performance, troubleshooting, root-cause analysis, and solution implementation while providing informal team leadership and strategic guidance.

Provides 24x7 operational support for managed Linux customer environments, including installation, incident resolution, patching, escalation support, documentation, customer communication, and process automation. Collaborates with operations and architecture teams to maintain service availability and resolve high-severity incidents.