Jobs at The Ballantyne, A Luxury Collection Hotel, Charlotte

Assists the Front Office Manager with daily hotel front office operations, including guest check-in and checkout, complaint resolution, staff supervision and scheduling, policy compliance, revenue management, reporting, budgeting, forecasting, payroll, and inventory control. The role focuses on maintaining guest satisfaction, operational efficiency, and revenue performance while supporting front office team development.

Provides guest-facing spa reception and administrative support, including greeting guests, answering inquiries, scheduling appointments, handling cancellations, promoting spa products, processing retail sales, maintaining records and inventory, preparing reports, and resolving guest concerns. Coordinates with therapists to support timely service delivery and assists with spa cleanliness and maintenance.

Greet and assist guests with luggage, escort guests to rooms, provide information about hotel amenities and local attractions, handle guest inquiries and valet parking, and maintain a clean lobby and baggage area while following hotel policies.

Lead and supervise front desk operations to ensure excellent guest experiences. Oversee scheduling, training, and performance management; manage check-ins/check-outs, reservations, cash/POS handling, and coordination with other departments; resolve guest issues and improve operational efficiency while maintaining compliance with hotel policies.

Manage daily spa operations at a hotel, including staff hiring/training/scheduling, inventory and regulatory compliance, budgeting and financial analysis, guest service and complaint resolution, and marketing/collaboration to drive revenue and guest satisfaction.

Set up, service, and breakdown of banquet and catering events: arrange tables/chairs/linens, assist with food and beverage transport and service, maintain cleanliness and safety, and adapt to changing schedules.