Jobs at Tapcheck

Designs and manages automated, segmented customer lifecycle programs across email, in-app, and in-product channels. Owns customer messaging, positioning, playbooks, experimentation, segmentation, and KPI reporting for SMB and long-tail accounts. Partners with Product Marketing, Product, RevOps, Customer Success, and Support to improve onboarding, adoption, retention, renewal readiness, and advocacy while reducing churn and support contacts.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.

Own and execute payment and money-movement products across ACH, bank rails, cards, payouts, repayments, orchestration, settlement, reconciliation, and risk. Translate ambiguous financial requirements into engineering-ready specifications, partner closely with Engineering and cross-functional teams, analyze transaction and operational metrics, and drive implementation, launch readiness, and iteration. The role requires deep technical fluency in payment lifecycles, retries, failures, reconciliation, processor integrations, and risk controls.

Design and scale digital Customer Success programs across onboarding, adoption, renewal readiness, and advocacy. Build segmented lifecycle campaigns, health scoring models, dashboards, and automated customer touchpoints for employer and employee users. Own customer inquiries and escalation processes, monitor support and engagement signals, and translate data into product and process improvements. Partner cross-functionally with RevOps, Product, Marketing, and Support to improve customer outcomes and manage tech-touch accounts efficiently.

Drive new business for an on-demand pay solution by prospecting, demonstrating product value, negotiating and closing deals, and collaborating with marketing, product, and customer success to ensure client satisfaction and retention.

The Senior Account Manager drives customer retention and revenue growth for assigned accounts, leading negotiations and managing relationships with executives while collaborating with teams to enhance customer outcomes.

The Senior Customer Success Manager drives customer onboarding, engagement, and retention while managing risks and relationships across accounts to ensure measurable ROI.

Lead revenue enablement across BDRs, AEs, CSMs/AMs, and Channel AEs. Build onboarding, certification, playbooks, and recurring training; conduct Gong call reviews to create coaching plans; partner with Product Marketing, Sales, and Marketing; operate day-to-day in Gong and Salesforce and recommend future AI/sales tools.

Lead end-to-end money movement and payments platform work—bank rails, payroll card program, payouts, routing, and reconciliation. Build reusable payment services with clear APIs and SLAs, write detailed requirements, work embedded with engineering, run experiments and staged rollouts, own production incidents, and coordinate Finance, Legal, Payment Ops, and external partners to deliver resilient, auditable, scaled payment systems.

Design and deploy AI-driven automation solutions for revenue teams. Enhance productivity tools, integrate systems, and analyze performance metrics.