SmithRx Benefits Overview

Leads and scales the Account Management organization, developing managers and account executives, establishing performance standards, strengthening client relationships, and improving retention and satisfaction. Oversees talent development, capacity planning, operating models, account planning, escalations, reporting, and cross-functional executive partnerships. Builds scalable frameworks and ensures Account Management supports company growth and delivers strategic client outcomes.

Develops pricing strategies and PBM offers for enterprise clients, including repricing, claims and member-experience analyses, AWP discount and rebate guarantee modeling, and RFP responses. Partners with Sales, Proposals, Strategy, Legal, Supply Chain, Partnerships, and Revenue teams to assess risk, negotiate pricing and contract terms, and create client-ready spreadsheets and presentations that support business growth.

Lead and scale SmithRx’s growth marketing function in the PBM industry. Build an experimentation engine, identify healthcare buyer and broker acquisition channels, manage Growth Ops and BDR teams, and develop AI-powered workflows and technical growth tools. Partner with Sales and Product to generate pipeline through direct and broker-led motions while maintaining compliance. Establish a rigorous, full-funnel culture focused on experimentation, measurement, automation, and rapid learning.