Runpod
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Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Own the technical lifecycle and operational health of a global high-density GPU fleet. Validate hardware, benchmark performance, monitor uptime and SLAs, automate operations using LLMs/agents, perform deep network and system-level troubleshooting, coordinate incident communications, and support infrastructure partners.
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.
