Roadie Benefits Overview

Provides phone, email, and text support to customers, partners, drivers, and community members. Resolves delivery issues, monitors in-progress deliveries, takes corrective action, documents interactions in Salesforce, and collaborates across departments. The role requires strong communication, empathy, problem-solving, troubleshooting, adaptability, and availability for evenings, weekends, and holidays in a remote-first environment.

Design, build, and maintain scalable backend services and infrastructure for Roadie’s logistics platform. Identify performance bottlenecks, improve reliability, collaborate with Product, Data Science, and engineering teams, contribute to code reviews and technical practices, and own projects from concept through production.

Build and maintain full-stack web applications, APIs, services, and internal tools supporting driver experiences, geospatial capabilities, cross-dock operations, and logistics platforms. Develop primarily with React, TypeScript, Go, and Ruby on Rails while contributing to scalable architecture, testing, reliability, performance, code reviews, and cross-functional delivery with Engineering, Product, and Operations teams.