Jobs at Proofpoint

Provide proactive technical leadership and support to strategic customers, manage escalations and incident response, meet with clients, deliver executive presentations, maintain deep knowledge of customer environments (network, security, messaging, systems), design and implement complex solutions, drive process improvements, plan production changes, and ensure customer satisfaction across Proofpoint solutions.

Serve as a senior advisor to enterprise C-suite clients, leading executive discovery, scoping data-security and threat programs, defining multi-year cyber roadmaps, influencing cross-functional product and services strategy, and representing Proofpoint in industry thought leadership and client engagements.

Manage Premium Services customer accounts for a cybersecurity SaaS vendor: plan and launch security training and assessment programs, develop implementation and communication strategies, create campaigns and reports, troubleshoot low-level ZenGuide issues, maintain CRM records, document interactions, liaise with customers, and coordinate delivery with internal teams to ensure satisfaction.

Lead and develop a team of Technical Account Managers to drive technical adoption, monitor customer health, mitigate risk, and support renewals and expansion. Implement best practices, collaborate cross-functionally on escalations, report on team and customer metrics, and participate in executive-level technical discussions for strategic accounts.