PointClickCare Benefits Overview

Leads qualitative and quantitative market research to uncover customer, market, competitive, and healthcare insights. Designs and manages studies, analyzes data using statistical and AI-assisted tools, develops reports and dashboards, presents recommendations, maintains research quality, and coordinates external partners. Collaborates with product, engineering, sales, marketing, and customer success teams to influence product strategy, growth, innovation, and customer experience initiatives.

Own and execute PointClickCare’s brand content strategy across blogs, podcasts, web, and other formats. Responsibilities include editorial planning, writing, editing, production management, thought leadership development, content distribution, agency coordination, performance measurement, and optimization. The role also supports SUMMIT event content and employer brand initiatives while partnering closely with product marketing, demand generation, growth, HR, and talent acquisition teams.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.