Jobs at OneImaging

Own and scale Customer Success operations by improving Salesforce CRM management, customer lifecycle visibility, playbooks, workflows, reporting, onboarding, training, and operating rhythms. Develop scalable processes for implementation, customer health, renewals, expansions, and business reviews. Lead incentive structures, automate manual workflows, maintain knowledge resources, and drive cross-functional operational projects across Customer Success, Implementation, Product, Sales, Marketing, and Operations.

Own healthcare claims adjudication, quality assurance, denials, appeals, EDI and clearinghouse workflows, cost-share accuracy, accounts receivable, aging, reporting, and KPI dashboards. Investigate payment issues, coordinate with prior authorization and finance teams, document SOPs, and mentor analysts while ensuring accurate and compliant radiology claims processing.

Executes and coordinates multi-channel member marketing campaigns across email, SMS, landing pages, and direct mail. Manages campaign QA, vendor and event logistics, marketing intake, experiment pipelines, customer launch checklists, content updates, reporting, and automation handoffs. Works cross-functionally with Customer Success, Member Services, Product, creative partners, and external print and mail vendors to deliver timely, accurate, brand-aligned communications.

Leads OneImaging’s engagement marketing and operations to increase radiology service utilization. Builds data-driven, multichannel campaigns; manages marketing technology infrastructure, including Braze; uses eligibility, authorization, and claims data to target members; partners with Product, Engineering, Customer Success, and Member Services; and continuously optimizes creative and campaign performance. The role also contributes leadership, team building, and healthcare marketing innovation.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Lead go-to-market and direct/indirect sales to health plans, TPAs, and strategic partners. Own strategy, close complex reseller and embedded deals, manage cross-functional stakeholder sales cycles, inform product roadmap, and meet/exceed revenue and pipeline targets.

The Lead Architect will develop backend services, oversee integration with imaging facilities, set coding standards, mentor engineers, and ensure fault-tolerant systems while adhering to healthcare data standards.

Develop and implement full stack features for a healthcare platform, focusing on both frontend (React) and backend (Node.js) development. Responsible for performance optimization, API creation, testing, and collaboration with data engineering teams.