Jobs at Nozomi Networks

Own the product strategy and delivery of an OT-native CMDB and service management platform. Define its data model, asset identity and reconciliation rules, change history, workflows, integrations, and AI-assisted approvals. Partner closely with engineering, enterprise customers, and cross-functional teams to validate requirements, make product decisions, and deliver releases. The role requires prior ownership of a commercial CMDB, asset, or configuration data product, strong data modeling and reconciliation expertise, and experience with workflow or change-management capabilities.

Develop and execute global partner marketing strategies across systems integrators, regional partners, and technology alliances. Manage partner marketing plans, budgets, campaigns, enablement, communications, joint value propositions, and lead-generation programs. Collaborate with Sales, Regional Marketing, and cross-functional teams to support partner growth, track program ROI, ensure brand consistency, and communicate results through business reviews and presentations.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Leads sales enablement for enterprise and commercial revenue teams by coaching sellers, designing onboarding and certification programs, developing playbooks and sales assets, measuring readiness and business impact, leveraging enablement technology and AI, driving change adoption, and partnering with Product, Marketing, and Revenue leadership on launches and go-to-market execution.

Owns the FedRAMP-authorized AWS GovCloud environment, ensuring reliability, security, compliance, patching, vulnerability remediation, continuous monitoring, deployments, hardening, audits, incident response, and on-call support. The role requires hands-on Kubernetes, AWS, infrastructure-as-code, CI/CD, vulnerability management, automation, and regulated-environment experience, while collaborating with SRE and security teams.

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a recurring-revenue B2B SaaS business. Builds and manages a global renewals team, establishes processes and playbooks, oversees Salesforce workflows and reporting, and owns renewal, churn, contraction, and GRR targets. Partners with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations to mitigate risk, close renewals, and identify expansion opportunities. Travel may be required up to 20%.

Administer and support multiple go-to-market and sales technology platforms. Manage user accounts, permissions, roles, access requests, reports, dashboards, workflows, and basic configurations. Provide Tier 1 troubleshooting and documentation, monitor platform health, support implementations and integrations, and identify process improvements. Partner with Sales, Marketing, Customer Success, Revenue Operations, and Enablement teams while exploring AI and automation opportunities.