Jobs at NAVEX

Generates qualified B2B sales leads through outbound prospecting, cold calling, email, phone, and chat. Assesses prospect fit, maintains pipeline activity, exceeds monthly quotas, documents leads in Salesforce, nurtures prospects, and engages executive-level decision makers. The role requires learning NAVEX’s risk and compliance solutions, applying sales messaging, managing territories, and using sales enablement tools and emerging AI technologies.

Own the vision, roadmap, strategy, and delivery for NAVEX’s data and analytics portfolio, including Power BI reporting and a unified data model. Lead product managers, drive customer discovery and competitive research, prioritize investments, manage cross-team dependencies, and establish measurable outcomes. Partner with Engineering, Design, Sales, Marketing, Customer Success, Operations, and Finance to deliver scalable analytics, AI-enabled experiences, successful launches, adoption, retention, and growth.

Provides frontline support to customer administrators by answering product questions, assisting with system configuration, troubleshooting technical issues, managing escalations, and improving customer outcomes. The role requires diagnosing complex issues, identifying trends and root causes, collaborating across teams, creating knowledge resources, recommending scalable solutions, and mentoring peers. Candidates should have customer service and software support experience, CRM proficiency, training abilities, strong organization, and familiarity with Windows, Microsoft Office, and website functionality.

Leads enterprise strategy, growth, value-creation, and corporate development initiatives in partnership with the Chief Strategy Officer and senior leaders. Owns complex cross-functional programs, synthesizes market, customer, financial, and operational insights, prepares executive and board materials, evaluates investments and partnerships, and drives strategic recommendations through execution. The role requires strong judgment, communication, stakeholder influence, and comfort operating independently in ambiguous, fast-paced environments.

Own a balanced inbound and outbound SMB sales pipeline, generate new business, qualify opportunities, conduct discovery and demonstrations, engage multiple stakeholders, and close full-cycle B2B sales. The role requires quota ownership, prospecting, pipeline management, accurate forecasting, CRM hygiene, and adapting sales strategies based on customer feedback. This is a hybrid position requiring collaboration from a local hub three days per week.

Own the vision, strategy, roadmap, and delivery for NAVEX’s Risk solutions portfolio. Lead Product Managers, prioritize investments, conduct customer and market discovery, manage cross-team dependencies, and establish measurable outcomes. Partner with Engineering, Design, Sales, Marketing, Customer Success, Operations, and Finance to deliver scalable SaaS products, AI-enabled experiences, launches, adoption, retention, and growth. Advise executives and build a high-performing, distributed product organization.

Handle confidential workplace concern reports through inbound calls, guiding reporters through structured interviews and accurately documenting details. Provide empathetic, high-quality customer service while maintaining strict confidentiality and exercising sound judgment. The role requires emotional resilience, schedule flexibility for 24/7 operations, accurate typing and multitasking, software proficiency, and adaptability in a remote contact center environment.

Handle confidential workplace and ethics hotline calls in a bilingual contact-center role. Guide reporters through structured interviews, accurately document sensitive information, maintain strict confidentiality, provide empathetic customer service, and adapt to changing schedules in a 24/7 remote operation. The role requires emotional resilience, multitasking, accurate typing, familiarity with Microsoft Office and proprietary software, and a secure home workspace.