Designs and delivers live and virtual onboarding and ongoing training, develops and updates materials, tracks LMS activity and completion, identifies gaps using feedback/data, coordinates logistics, ensures compliance with PHI/PCI, and supports employee development and coaching.

Lead the Insurance line of business, owning P&L and client outcomes. Drive technology strategy (AI/RPA/automation), optimize service delivery and onboarding, improve operational efficiency, and support sales and pricing decisions to grow revenue and profitability.

Implement client revenue cycle data into company systems by creating and configuring ETL processes, building data transformations and logical/physical schemas, documenting solutions in Jira, attending client meetings, and mentoring team members to ensure post-implementation data integrity.

Lead and manage companywide strategic programs from requirements through delivery, using PMIS/PPM tools and methodologies (Agile/SAFe, Waterfall, Lean Six Sigma) to prioritize, monitor EVM, mitigate risks, and drive organizational change across cross-functional, distributed teams.

Define and manage end-to-end revenue cycle workflows by collaborating with operations, development, and BI teams. Prioritize backlogs, launch workflows, communicate updates to stakeholders, and drive adoption to meet business objectives.

Implement and configure Artiva HCx for clients, conduct business process analysis, build product configurations, support stabilization and escalations, optimize configurations, document solutions, and collaborate cross-functionally.

Design, develop, and execute test plans and automation for healthcare RCM products. Define QA standards, track QA metrics, mentor junior QA staff, and work within Agile/Scrum to ensure high-quality end-user experiences.

Lead a team of three to manage billing, client AR application, trust account reconciliations, and month-end close. Serve as escalation point for complex billing issues, coordinate cross-departmentally, and calculate/distribute commission and bonus schedules while ensuring timely, accurate financial reporting.