Jobs at MCG Health

Manage a portfolio of education program accounts as primary relationship owner to drive retention, renewals, adoption, and growth. Develop strategic account plans, coordinate onboarding and training, monitor utilization and account health, resolve cross-functional issues, and represent MCG at events. Mentor junior account staff and use AI-enabled tools and CRM systems to improve engagement and outcomes.

Lead vision, strategy, and commercialization for AI-powered provider utilization management products. Define roadmaps, lead cross-functional teams, conduct market research, size opportunity, build business cases, drive GTM and pricing, partner with clients and accounts, track product performance, and enable adoption and upsell through close work with marketing, sales, and customer success.

The Payer Systems & Integration Architect leads complex healthcare implementations, advising customers on payer workflows and integration strategies while developing frameworks and best practices for scalability and efficiency.

Drive revenue growth within provider markets by identifying, engaging, closing new business, and upselling existing clients. Build strategic relationships, lead complex contract negotiations, manage pipeline/CRM, respond to RFPs, meet revenue and retention targets, and travel frequently to territory locations.

Serve as the technical lead in pre-sales for healthcare customers, architecting integrations (FHIR/HL7, SMART on FHIR, REST APIs), addressing security and compliance, explaining AI model integration, guiding enterprise EHR integrations, and driving technical due diligence and solution handoff to implementation teams.

Serve as primary client contact for a book of small-to-medium payer and provider customers. Manage relationships, troubleshoot issues, conduct business reviews, document activity in CRM, support finance inquiries, develop customer outcomes plans, and collaborate cross-functionally to drive customer value and retention.

The Senior Product Manager will define and execute strategy for data platform capabilities, ensuring data usability, leading cross-functional teams, and driving measurable business outcomes in healthcare settings.

Lead design and operation of the Synapse Everywhere external API platform: define API surface and guarantees, translate product and clinical requirements into contracts, own reliability and on-call incident response, provide technical mentorship and code reviews, and design scalable, secure cloud-native solutions (k8s, LLMs) with strong developer experience.

Manage full contract lifecycle for complex commercial agreements (SaaS, customer, vendor, BAAs, NDAs, SOWs). Draft, review, negotiate, obtain approvals, and close deals while balancing commercial objectives with legal and operational risk. Partner with Sales, Product, Finance, Security, and Legal; maintain CLM and CRM records; lead process improvements and mentor junior contracts staff. Leverage CLM and AI tools to increase efficiency and ensure compliance.