Libra Solutions Benefits Overview

Supports Charlotte workplace operations, employee experience, office events, recruiting coordination, onboarding and offboarding, HR administration, employee inquiries, leadership meetings, vendors, facilities, supplies, and learning assignments. Maintains confidential employee records, coordinates interviews and communications, manages office logistics, and assists with HR projects and process improvements.

Communicates with attorneys, medical providers, clients, and internal teams to resolve issues and manage expectations. Reconciles accounts, tracks medical records and billing, coordinates payments, maintains process documentation, and summarizes data using Excel and Power BI. The role supports workflow improvements, handles shifting priorities, and develops strong provider and client relationships while contributing to efficient, customer-focused service delivery.

Processes attorney balance verification requests, calculates current and final balances, prepares accurate final bill packages, resolves discrepancies, and manages follow-up with attorneys and providers. The role handles calls, emails, and escalated inquiries while maintaining customer relationships, meeting performance targets, and mentoring newer team members.