Lemonade Benefits Overview

Lead end-to-end CX automation projects, optimize LLM pipelines and RPA, report on automation performance, partner cross-functionally, mentor team members, and bring forward emerging AI-driven improvements to customer experience.

Lead development and integration of predictive pricing models for home insurance, modernize state rating plans, support rate filings, monitor performance and recommend pricing actions, analyze competitor strategies, develop pricing for expansion, build internal pricing analytics software, and coach/mentor analysts.

Lead and build AI-powered automation across Customer Operations (CX, Claims, Underwriting). Own the automation roadmap, partner with Product and Engineering, design prompt and agent architectures, drive pilots to scaled production, build executive business cases, manage vendor tooling feedback, and grow a team of builders focused on GenAI integration and workflow automation.